Order Spare Parts from encompassparts.com
How do I descale my fully automatic coffee machine?
All of our fully automatic coffee machines have a dedicated descaling process.We recommend using our De’Longhi descaling solution, which is designed specifically for our machines.Please refer to the instruction manual for more information about how to descale your particular unit.
How can I use pre-ground coffee with my fully automatic coffee maker?
Your De'Longhi fully automatic coffee maker has a ground coffee function, which is perfect for using an alternative coffee to your usual choice of beans. It is important to note that only one single serving of coffee (one scoop only) can be delivered at a time and only when the machine is set to the pre ground function.
Can I make tea with my fully automatic machine?
Yes, all of our fully automatic coffee machines can provide hot water for tea.
How can I improve the body and creaminess of my coffee by using the fully automatic coffee machine?
We suggest using high quality coffee for espresso machines. It is best to try different blends until you find the one you prefer. Generally, coffee blends contain Arabica and Robusta qualities. Arabica means a sweeter and delicate taste while Robusta quality coffee results in a stronger and creamier taste. If you believe the result can still be improved, you can adjust the grinding degree. Please Note: The degree can only be adjusted while the grinder is operating.
I have a missing part on my new fully automatic coffee machine. What can I do?
Please contact our toll free number (For US 1-866-528-8323; For Canada 1-888-335-6644).
*Pictured glassware not included with machine.