Contact Us
Your Customer Success Team is here to help you Monday–Friday from 9 AM–Midnight EST. Traditionally, Mondays are our busiest day, so you may find it quicker to contact us on another day of the week.
Self-Service Options
Contact a Live Expert
Before contacting support, have the following information ready to speed up your solution.
- Product name
- Model number
- Proof of purchase receipt (date and place of purchase)
- Product serial number
- Be ready for a one-way video call to show us your machine
Contact Methods:
- Chat Live: Click the chat icon at the bottom right of the page. Please note we can only assist US customers.
- Email: You can submit a query through our email contact form below.
- Phone: Contact our Customer Care Team at 1-800-322-3848
Product Information & Policies
- Parts & Accessories: To place an order, visit our official partners at Encompass or De'Longhi Spare Parts.
- Warranty Information: De'Longhi products contain warranty information in the product manual or on a separate insert. You can also view our warranty information by category.
- Recalls & Corrective Actions: Please view the list of corrective actions and recalls.
Partner Brand Support
BRAUN HOUSEHOLD
- Visit the Braun Household Contact Us page or start a live chat.
BRAUN Personal Care (Oral-B & Shavers)
- For Oral-B Electric Toothbrush inquiries, call 1-800-566-7252.
- For Electric Shaver inquiries, call 1-800-272-8611.
EUROCHEF
- Email: service@eurochefusa.com or visit the EUROCHEF USA Contact Us Page.
NESPRESSO
- For the Original line, call 1-800-562-1465.
- For the Vertuo line, call 1-877-964-6299.
Corporate Headquarters:
De'Longhi America, Inc.
2 Park Way & Route 17 South, Suite 3A
Upper Saddle River, NJ 07458
Send us a message
Please use our online inquiry form if you have a question or are experiencing an issue (creating more than one inquiry will not get a faster response).
Request type *
