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Shipping, Returns & Online Ordering Policy

*Due to high volume, our carrier partners may be experiencing delays. Delivery dates are not guaranteed, including Second business day and Next business day orders.

*Items over $400 may require a FedEx signature. Please note that this may not be applicable to all shipments, and subject to other conditions based on the service type and value of shipments. Please contact FedEx for further assistance.




Where We Ship To:

  • Street addresses in the United States only (no P.O. or Military APO/FPO addresses)
  • All 50 states including the District of Columbia

Unfortunately, delivery to Puerto Rico is not available at this time.

Portable Air Conditioner orders shipping to Alaska & Hawaii must ship Second Day or Next Day Shipping due to Air Restricted packaging.

You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

We currently do not ship to PO Boxes or Military APO/FPO addresses. Please check our Store Locator or call 800.322.3848 and let us help you find the store nearest you that carries our brand.

Sales Tax

Taxes are calculated according to state regulations and are applied at checkout.

Shipping Cost

Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

Delivery: types and costs
Ground 5 - 7 business days
7 - 10  business days for HI, AK
Under $25 $5
Over $25 FREE
2nd Day 2 business days if ordered by 11 a.m. ET
Portable Air Conditioner orders shipping to Alaska & Hawaii must ship Second Day or Next Day Shipping due to Air Restricted packaging.
Under $50 $14.95
$50 - $149.99 $21.95
$150 - $249.99 $28.95
$250 - $499.99 $35.95
Over $500 $42.95
Next Day Next business day if ordered by 11 a.m. ET
Portable Air Conditioner orders shipping to Alaska & Hawaii must ship Second Day or Next Day Shipping due to Air Restricted packaging.
Under $50 $29.95
$50 - $149.99 $39.95
$150 - $249.99 $49.95
$250 - $499.99 $59.95
Over $500 $69.95

Once your order is confirmed, it will take a few business days to process and ship. You will first receive an order confirmation email including your order number. This will be sent to your specified email address. After we ship, you will then receive a shipping confirmation email that includes tracking.

Orders are processed Monday through Friday, excluding major holidays. Orders placed on Friday, Saturday, and Sunday will be processed on the following Monday.

Note: Shipping and delivery times are estimated, and can not be guaranteed. We remain committed to getting your order to you as quickly as possible.


Order Processing

Upon receiving your order our company carries out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Products will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. 

Order Cancelation

After you submit the order you will be able to cancel your order within max 60 minutes. If you are a registered user you can log in into the myaccount area and from there push the button "cancel" and the order will be automatically cancelled. If you are a guest user you can cancel your order clicking on the link you will find in your confirmation email. After the 60 minutes you will be only able to return your item in case you do not want to keep it.



If you would like to exchange an item, we ask that you reorder the item online and handle your original purchase as a return for refund. This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return.

How to Return Product

Please check your invoice date: We will accept returns of unused merchandise in its original protective packaging within 30 days of your invoice date. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns made after 30 days from invoice. Please note that original shipping charges are not refundable.

Please complete the return form included with your original shipment. If you no longer have the form you may download here. If you have any additional questions please contact us at 800-322-3848 or via our online inquiry form.

Please be sure to ship your item by insured, traceable mail to the address indicated on the return form. This service is offered by UPS, USPS, Fed Ex and other carriers.

Please allow a processing time of 14 business days for refunds. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

Receipt Refusal of Shipment

Please note that a refusal of receipt of a shipment (unless approved in advance) is considered a return and the cost of the actual freight to have the package returned will be deducted from your refund.

Shipping Error / Damaged Merchandise

In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact us at 800-322-3848 or via our online inquiry form and we will issue you a return shipping label.