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Why is my coffee so light when I am using the pre-ground setting on my TrueBrew?

If  you want to prepare your coffee using the pre-ground coffee function, please follow these steps:
  1. Select the measuring scoop icon by pressing the “type” button.
  2. Press "Brew", and add the pre-ground coffee into the funnel while the icon light is flashing.
  3. Press "Brew" again to start the coffee preparation.
If you take too much time to add your pre-ground coffee, the icon stops flashing and you will need to restart the process as the unit will not recognize the selected beverage and dispense the ground coffee inside the ground container.