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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

Why are there coffee grounds at the bottom of the carafe?

1. The paper filter was not inserted correctly into the filter basket

2. Paper filter collapsed

3. The grind may be too fine.

Be sure to use a course grind coffee in a drip coffee machine.