Free Shipping! Orders $25 or More Helpful Tips & Tricks for TrueBrew™ Owners
  1. Back to homepage
  2. Faq Page

Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

What does the " HT " error message mean on my HCX9115E convector heater?

The " HT " error message means something is causing the unit to overheat. It stands for High Temperature. To clear this error message, make sure the unit is not covered by anything such as clothes or drapery if it is hung on the wall.
If the unit is being used on the floor, please make sure the feet are properly assembled on the unit.
If the feet are not properly assembled, the air cannot pass through the unit which will cause overheating.
If you need further assistance, please refer to your manual or contact our customer service on