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FAQs

Ask us a question.

I just purchased an air conditioner, I turned it on but will not start. What is the reason?

A few things to check before turning on your air conditioner are:

  • For models equipped with an LCDI plug please check that the RESET button is engaged.
  • If your unit was transported or stored vertically please keep the unit in an upright position for a minimum of 6 hours or more to allow the compressor oil to redistribute. Do not turn the unit on during this time.
  • The compressor is designed to start after a 3 minute delay to protect any compressor damage.

Please watch the video below for more information