To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides
Ask us a question.
I cannot put my infuser back into the machine because the carriage is in the wrong position. What can I do?
<p> It is important to power down the machine correctly before removing your infuser. In order to resolve this issue:</p><ul> <li> Place the grounds container and drip tray into the machine. If you cannot fit the drip tray in, just place the grounds container into the correct position.</li> <li> Close the door. If you have no drip tray you will need to lift the grounds container slightly from underneath the door in order to close the door fully.</li> <li> Press and hold the one cup and two cup buttons. You should hear whirring as the infuser carriage resets.</li> <li> Insert the infuser into the carriage. If you are unable to do so, power down the machine with the Standby button and wait for the machine to shut down fully before reinserting the infuser.</li></ul>