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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


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Why can I not straighten the filter handle on my new pump espresso?

Traditional pump espresso machines do not require the filter handle to be at a right angle in order to function normally. Tighten the handle firmly at a level you can manage and you will be able to make espresso. After two or three uses you may find the seal has softened considerably. As long as the handle is firmly attached when making coffee the machine will operate normally.