Your Customer Success Team is here to help you by Phone, Monday–Tuesday: 8:15 AM – 8:00 PM EST and Wednesday - Friday: 9:00 AM - 6:00 PM ET. Live Chat will be available Monday-Friday: 9:00 AM - 6:00 PM ET. Traditionally, Mondays are our busiest day, so you may find it quicker to contact us on another day of the week.

Need Help Troubleshooting Your Product?

Self Service Options:

Product Guides & Manuals: https://www.delonghi.com/en-ca/manuals

Product Assistant Self-Service FAQs: https://www.delonghi.com/en-ca/faqs

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CHAT WITH A LIVE EXPERT

Before contacting support, have the following information ready to speed up your solution:

• Product name
• Model number
• Proof of purchase receipts (date and place of purchase)
• Product Serial number
• Be ready for a one-way video call to show us your machine
  

ONLINE RETURNS

Please complete the Returns Form: https://www.delonghi.com/en-ca/returns-and-cancellation

CONTACT DE'LONGHI

CHAT LIVE: (click to chat bottom right of page)

EMAIL: https://www.delonghi.com/en-ca/contact-us

PHONE: Contact our Customer Care Team at 888-335-6644

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Parts & Accessories: To place an order for a part or accessory visit https://www.delonghispareparts.com/

Warranty Information: De'Longhi products contain warranty information either in the product manual or on a separate insert in your packaging. Click here for our warranty information by category.

Recalls & Corrective Actions: Please follow this link to see a list of the corrective actions and recalls.

Partner Brands:

BRAUN HOUSEHOLD: Visit the Braun Household Contact Us page

Chat live: https://www.braunhousehold.com/en-ca

BRAUN Oral-B Electric Toothbrush inquiries: Call 1-800-566-7252

BRAUN Electric Shaver inquiries: Call 1-800-272-8611

NESPRESSO: 1-800-562-1465 for the Original line | 1-877-964-6299 for Vertuo line