Your Customer Success Team is here to help you by Phone, Monday–Tuesday: 8:15 AM – 8:00 PM EST and Wednesday - Friday: 9:00 AM - 6:00 PM ET. Live Chat will be available Monday-Friday: 9:00 AM - 6:00 PM ET. Traditionally, Mondays are our busiest day, so you may find it quicker to contact us on another day of the week.Need Help Troubleshooting Your Product?
Self Service Options:
Product Guides & Manuals: https://www.delonghi.com/en-ca/manuals
Product Assistant Self -Service FAQs:https://www.delonghi.com/en-ca/faqs
CHAT WITH A LIVE EXPERT
Before contacting support, have the following information ready to speed up your solution.
- Product name
- Model number
- Proof of purchase receipts (date and place of purchase)
- Product Serial number
- Be ready for a one-way video call to show us your machine
Contact Delonghi
CHAT LIVE (click to chat bottom right of page)
EMAIL: https://www.delonghi.com/en-ca/contact-us
PHONE: Contact our Customer Care Team at 888-335-6644
Parts & Accessories: To place an order for a part or accessory visit https://www.delonghispareparts.com/
Warranty Information: De'Longhi products contain warranty information either in the product manual or on a separate insert in your packaging. Click here for our warranty information by category.
Recalls & Corrective Actions: Please follow this link to see a list of the corrective actions and recalls.
Partner Brands:
BRAUN HOUSEHOLD: Visit the Braun Household Contact Us page
Chat live: https://www.braunhousehold.com/en-ca
BRAUN Oral-B Electric Toothbrush inquiries: Call 1-800-566-7252
BRAUN Electric Shaver inquiries: Call 1-800-272-8611
NESPRESSO: 1-800-562-1465 for the Original line 1-877-964-6299 for Vertuo line
