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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

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What is the order status of MY ORDERS?

The order statuses you will see in 'My Orders' under 'My Account' are:

  • Processing: Your order has been received and the warehouse is prepariing for shipment
  • Shipped: Your order has been shipped and the tracking information is available
  • Canceled:Your order has been canceled either via customer request or because there was an issue with fulfillment (if the order is canceled by Kenwood you will be notified separately)