Free Shipping on orders over $40 Holiday Gift Guide Order by 12/15 at 10AM for Guaranteed Christmas Day Delivery
  1. Back to homepage
  2. Faq Page


Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

Ask us a question.

What does the double flashing of the BOLD light mean?

The double flashing of the BOLD light means the drip side of the unit require to be descale. To descale it please follow the steps:

1) Remove the antichlorine filter and pour 100 mL of descaler into the tank;
2) Fill the tank with water up to the “max” level for the correct dilution;
3) Place the carafe on the warming plate;
4) Press and hold the “BOLD” touch icon for at least 6 seconds to start the descaling” cycle.
5) The “descaling” cycle will take about 30 minutes. During the descaling cycle the “BOLD“ led will blink.
6) Rinse at least 3 times by operating the machine with water only