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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

I descaled my machine, but the descale light has not gone out. Why has this happened?

The descale process was not recognized by your machine. A process may have been skipped or carried out too quickly. Assuming you have already run descaler through the machine please repeat the process using only water.