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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


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How do I clean my infuser?

  • Switch your machine off using the power button.
  • Unplug your machine
  • Open the service door. This will either be at the front or the side of your machine.
  • Squeeze the two red buttons on the infuser and gently remove it from the machine.
  • Wash the infuser under the faucet, shake and replace.

It is important to do this at least monthly, depending on how much you use your machine. For further assistance please see our tutorial videos below.

  • If your infuser can be accessed at the front of your machine:


  • If your infuser can be accessed from the side of your machine: