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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

Coffee is spraying inside my machine when I use "ground" coffee. Why is this?

It is normal that there will be a small amount of spillage, but if it is excessive please check the following:

  • The coffee needs to be added after the machine is switched to pre-ground setting.
  • If added before it will simply fall through the machine.
  • Use only one full scoop of coffee. Adding more may cause spillage. Adding less may not be recognized by the machine.