De’Longhi is committed to providing you with outstanding service and support. Please do not hesitate to contact us with questions or comments regarding our products.
Our Customer Service team is currently available Monday - Friday from 9:00 am - 8:00 pm ET.
Note: Due to the current crisis, you may experience longer than normal hold times. We apologize for any inconvenience and appreciate your patience during this time.
Please use our online inquiry form if you have a question or are experiencing an issue (creating more than one inquiry will not get a faster response).
De'Longhi America, Inc.
9195A Torbram Rd
Brampton, Ontario L6S 6H2, Canada
Attn: Customer Service
Please note we can only deal with Canadian customers - if you have an inquiry for another country, please check our global site and then visit Customer Services, for local contact details.
Parts & Accessories
To place an order for a part or accessory visit delonghi.encompass.com. If you would like to place the order with a Customer Service representative, please call 1-888-335-6644 during business hours (9:00 am - 8:00 pm ET, Monday through Friday).
CONSUMERS IN UNITED STATES
1-866-528-8323 for Automatic Espresso Machine
1-800-322-3848 for all other products
CONSUMERS IN MEXICO
1-800-711-8805 for Mexican Residents
+52 55 5336 5799 for Outside Mexico
Call 1-888-977-3578 or email email@example.com
1-800-562-1465 for Original line
1-877-964-6299 for Vertuo line