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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

The lid on my kettle is tight and difficult to remove. What can I do?

The lid on your kettle should be firmly secured for safety reasons. However, if you find
the lid is very difficult to remove the small tabs around the edge of the lid
can be adjusted slightly to enable a better fit. This can be the case
particularly where the lid has been replaced in the past.

If your kettle is many months old, descaling the kettle may help, particularly if there
is scale build-up around the lid.