We deliver to all areas in New Zealand.
You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.
We currently do not ship to PO Boxes.
FREE delivery for all orders.
After you complete your transaction an e-mail containing the order confirmation number will be sent to your specified e-mail address.
The purpose of this policy is to set out the circumstances under which Delonghi will accept return of Delonghi Group products from online shop sales.
Delonghi is committed to compliance with all laws and regulations. This policy does not exclude or modify the statutory rights or liability of any party.
|Initial Product Failure
(out of box)
|Appliance is inoperable||Not required|
|Major Failure||Appliance is inoperable within a reasonable period of purchase date||Refer to approved service centre to confirm defect|
|Minor Failure||Appliance is partially inoperable|
If your goods remain boxed and unopened you may return them within 30 days for a full refund on the price of the product(s) returned less the shipping fee.
If you notice any damage to your goods please notify customer support at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify us immediately by contacting customer support on 0508 200 300 between Monday and Friday 9am - 5pm or use our contact form, evidence of damage may be required i.e. photographs.
If your goods are deemed faulty within a reasonable period we may replace them free of charge or refer you to your nearest approved service centre.
For all returns please, call DeLonghi after sales call centre for assistance 0508 200 300