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Warranty

 

Product and Accessories Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.

In non-domestic use DéLonghi limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, and no fault found with the product or work carried out by anyone other than an Authorised DéLonghi Service Representative.

The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*Commercial use applies when products are being utilised in a non-domestic capacity.

Please keep your receipt as this will authenticate your warranty.

To Claim Your Warranty

  1. Please contact your nearest DéLonghi approved service representative using our service referral web page and explain the nature of the problem.
  2. Provide the DéLonghi service representative with your warranty details and proof of purchase.
  3. If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a DéLonghi approved service representative.

How to Contact Us About a Warranty Claim

In the event of a breakdown, you will have access to professional help from DéLonghi by simply calling this number New Zealand: 0508 200 300

Warranty Periods

CategorySub CategoryNew Products & Clearance StockT2 Refurbishments /
Factory Seconds 
CoffeeFully Automatic Coffee Machines2 Years1 Year
Nespresso Coffee Machines*2 Years1 Year
Nespresso Aeroccinos*2 Years1 Year
Nescafé® Dolce Gusto®
Multi Beverage Makers**		2 Years1 Year
Manual Pump Coffee Machines2 Years1 Year
Mocha Coffee Machines2 Years1 Year
Drip Coffee Machines2 Years1 Year
Milk Frothers2 Years1 Year
Coffee Canisters1 Year6 Months
Coffee Grinders1 Year6 Months
 
HousewaresBenchtop / Mini Ovens1 Year6 Months
Deep Fryers / Multifryers1 Year6 Months
Steam Irons / Generators1 Year6 Months
Kettles2 Years6 Months
Toasters2 Years6 Months
Contact / Open Grills1 Year6 Months
Ice Cream Makers1 Year6 Months
 
 
HeatingCeramic / Fan Heaters1 Year6 Months
Convector Heaters1 Year6 Months
Panel Convectors7 Years3 Years
Portable Gas Heaters1 Years6 Months
Oil Column Heaters7 Years3 Years
 
Dehumidifiers 2 Years1 Year
 
Air Purifiers 2 Years1 Year
 
CoolingPortable Air Conditioners2 Years plus
5 Years on compressor		1 Year
1 Year
Fans1 Year6 Months
Evaporative Coolers1 Year6 Months
 
Fixed Air Conditioning 5 Years2 Years
 
BBQ's 2 Years1 Year
 
Commercial Use^Fully Automatic Coffee Machines1 Year6 Months
Manual Coffee Machines1 Year6 Months
All Other Products6 Months6 Months

^Commercial use applies when products are being utilised in a non-domestic capacity.

* For all Nespresso enquiries, please contact the Nespresso customer service team.

**For all Nescafé® Dolce Gusto® enquiries, please contact the Nestle customer service team.