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  2. Support Page | De'Longhi New Zealand

Welcome to DeLonghi New Zealand Customer Support

Here you can find the support you need for your product

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

To ensure we direct your enquiry to the correct area, please choose from one of the options below

Nespresso Pod Machines

If you are enquiring about Nespresso Pod Machines,
support is offered for these products through Nespresso.
Phone: 0800 234 579 or

Major Kitchen Appliances

If you are enquiring about De'Longhi branded Ovens, Cooktops, Rangehoods, etc,
support is offered for these products through Elba Appliance by Fisher & Paykel.
Phone: 0800 372 273 or

General De'Longhi New Zealand Enquiries

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Service Representatives

Use our service representative locator
to locate a service agent near you

Spare Parts

You can now purchase original spare parts and accessories directly from the
DeLonghi Group spares & accessories online shop


Please see our warranty page
for information on our product warranties and how to claim.

Contact Customer Support

You can contact customer support by:

  • Filling in the contact form
  • Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 5pm (NZST) Monday through to Friday


For information on DeLonghi packaging, please see the below link:
Advice on packaging disposal and recycling