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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

How do I set the water hardness on my fully auto coffee machine?

You can check water hardness by using the indicator test paper included with the machine.

Immerse it in a glass of water for a second and then check the level of hardness - level 1 for soft up to level 4 for hard. Through the menu settings you can then choose the relevant level setting for your water type.

You can download the user instruction from