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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

Coffee is spilling inside my machine when I use ground coffee. Why is this?

There will be a small amount of spillage, but if it is excessive please check the following:

-The coffee needs to be added after the machine is switched to pre-ground mode. If added before it will simply fall through the machine.

-Only one scoop of coffee should be added. Any more will cause spillage. Less may not be recognised by the machine.