Livraison gratuite pour les commandes de plus de 40$ Holiday Gift Guide Order by 12/15 at 10AM for Guaranteed Christmas Day Delivery
  1. Retour à la page d’accueil
  2. Page Foire aux questions


Vous cherchez de l’aide pour votre machine à café?

Essayez nos assistants de produits qui vous guideront vers la bonne réponse de notre soutien De'Longhi

 

FAQ

Posez-nous une question.

What is the order status of MY ORDERS?

The order statuses you will see in 'My Orders' under 'My Account' are:

  • Processing: Your order has been received and the warehouse is prepariing for shipment
  • Shipped: Your order has been shipped and the tracking information is available
  • Canceled:Your order has been canceled either via customer request or because there was an issue with fulfillment (if the order is canceled by Kenwood you will be notified separately)