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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

Why is the espresso coming out too slowly?

  • There may be too much coffee in the filter. It should be one level scoop for a single espresso. and two scoops for double.
  • Make sure do not use the ESE pod filter with pre ground coffee.
  • When pressing the coffee with the tamper do not press as firmly and make sure your grind is not too fine.
  • It may require descaling or the filters may require cleaning or replace.