Warranty

Product and Accessories Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.

In non-domestic use De'Longhi limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, and no fault found with the product or work carried out by anyone other than an Authorised De'Longhi Service Representative.

The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*Commercial use applies when products are being utilised in a non-domestic capacity.

Please keep your receipt as this will authenticate your warranty.

To Claim Your Warranty

1. Please contact your nearest De'Longhi approved service representative using our service referral web page and explain the nature of the problem.
2. Provide the De'Longhi service representative with your warranty details and proof of purchase.
3. If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a De'Longhi approved service representative.

To download a copy of the De'Longhi warranty card use the following link:
DeLonghi Warranty Card 550 KB PDF.

Australian Competition & Consumer Commission - Warranties & Refunds Guide

To download a copy of the ACCC - Warranties & Refunds Guide use the following link:
ACCC - Warranties & Refunds Guide 269 KB PDF.

For an explanation of the statuatory guarantee please see the following link: http://www.accc.gov.au/consumerguarantees/

How to Contact Us About a Warranty Claim

In the event of a breakdown, you will have access to professional help from De'Longhi by simply calling this number Australia: 1800 126 659

Warranty Periods

^Commercial use applies when products are being utilised in a non-domestic capacity.

* For all Nespresso enquiries, please contact the Nespresso customer service team directly on
1800 623 033.

**For all Nescafé® Dolce Gusto® enquiries, please contact the Nestle customer service team directly on
1800 466 975.