Product and Accessories Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.

In non-domestic use De'Longhi limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, and no fault found with the product or work carried out by anyone other than an Authorised De'Longhi Service Representative.

The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*Commercial use applies when products are being utilised in a non-domestic capacity.

Please keep your receipt as this will authenticate your warranty.

To Claim Your Warranty

  1. Please contact your nearest De'Longhi approved service representative using our service referral web page and explain the nature of the problem.
  2. Provide the De'Longhi service representative with your warranty details and proof of purchase.
  3. If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a De'Longhi approved service representative.

To download a copy of the De'Longhi warranty card use the following link:
DeLonghi Warranty Card 550 KB PDF.

Australian Competition & Consumer Commission - Warranties & Refunds Guide

To download a copy of the ACCC - Warranties & Refunds Guide use the following link:
ACCC - Warranties & Refunds Guide 269 KB PDF.

For an explanation of the statuatory guarantee please see the following link: http://www.accc.gov.au/consumerguarantees/

How to Contact Us About a Warranty Claim

In the event of a breakdown, you will have access to professional help from De'Longhi by simply calling this number Australia: 1800 126 659

Warranty Periods

Category Sub Category New Products & Clearance Stock T2 Refurbishments /
Factory Seconds
Coffee Fully Automatic Coffee Machines 2 Years 1 Year
Nespresso Coffee Machines* 2 Years 1 Year
Nespresso Aeroccinos* 2 Years 1 Year
Nescafé® Dolce Gusto®
Multi Beverage Makers**
2 Years 1 Year
Manual Pump Coffee Machines 2 Years 1 Year
Mocha Coffee Machines 2 Years 1 Year
Drip Coffee Machines 2 Years 1 Year
Milk Frothers 2 Years 1 Year
Coffee Canisters 1 Year 6 Months
Coffee Grinders 1 Year 6 Months
Housewares Benchtop / Mini Ovens 1 Year 6 Months
Deep Fryers / Multifryers 1 Year 6 Months
Steam Irons / Generators 1 Year 6 Months
Kettles 1 Year 6 Months
Toasters 1 Year 6 Months
Contact / Open Grills 1 Year 6 Months
Ice Cream Makers 1 Year 6 Months

Major Kitchen Appliances*

(Pre Exit date 31 May 2020
Post Exit date 1st June 2020
Please see our "Major Kitchen Appliances Announcement" at the top of this page)

Upright / Wall Ovens 2 Years 1 Year
Microwave / Combination 2 Years 1 Year
Cooktops 2 Years 1 Year
Dishwashers 2 Years 1 Year
Rangehoods 2 Years 1 Year
Wine / Beverage Cabinets 3 Years 1 Year
Heating Ceramic / Fan Heaters 1 Year 6 Months
Convector Heaters 1 Year 6 Months
Panel Convectors 7 Years 3 Years
Oil Column Heaters 7 Years 3 Years
Dehumidifiers   2 Years 1 Year
Air Purifiers   2 Years 1 Year
Cooling Portable Air Conditioners 2 Years plus
5 Years on compressor
1 Year
1 Year
Fans 1 Year 6 Months
Evaporative Coolers 1 Year 6 Months
Fixed Air Conditioning   5 Years 2 Years
BBQ's   2 Years 1 Year
Commercial Use^ Fully Automatic Coffee Machines 1 Year 6 Months
All Other Products 6 Months 6 Months

^Commercial use applies when products are being utilised in a non-domestic capacity.

* For all Nespresso enquiries, please contact the Nespresso customer service team directly on
1800 623 033.

**For all Nescafé® Dolce Gusto® enquiries, please contact the Nestle customer service team directly on
1800 466 975.

Major Kitchen Appliances Announcement June 2020

If your inquiry is relating to De'Longhi branded Major Kitchen Appliances, including Ovens, Freestanding Cookers, Cooktops and Range Hoods in Australia and New Zealand, or purchases of Dishwashers purchased after 01 June 2020, please contact Elba Appliances, who are now distributing these products, effective 01 June 2020 please see their contact details below:

Contact Us

contact us

You can contact us by:

Filling in the contact form
Calling 1800 126 659
Mon - Fri 9am - 5pm

Contact Us

De'Longhi Group Spares and Accessories Online Shop

If you require spare parts you can now purchase original spare parts and accessories online directly from the De'Longhi Group.

Please use the link below to go to the De'Longhi Group spares and accessories online shop.

Shop now