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Welcome to De'Longhi Australia Customer Support

Here you can find the support you need for your product

We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

Nespresso Pod Machines

If you are enquiring about Nespresso Pod Machines,
support is offered for these products through Nespresso.
Phone: 1800 623 033 or https://www.nespresso.com/au/en/service-customer-care

Major Kitchen Appliances

If you are enquiring about De'Longhi branded Ovens, Cooktops, Rangehoods, etc,
support is offered for these products through Elba Appliance by Fisher & Paykel.
Phone: 1300 186 709 or customer.care@elba.com.au

General De'Longhi Australia Enquiries

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Service Representatives

Use our service representative locator
to locate a service agent near you

Spare Parts


You can now purchase original spare parts and accessories directly from the
DeLonghi Group spares & accessories online shop

Mothers Day Gift Pack Promotion

Shipping of our Mother's Day and Maestosa bonus packs will commence from early May for customers who have claimed through our promotion's website delonghipromo.com.au. For claims made from May onwards, please allow six weeks for your pack to be delivered. You will be notified and provided with tracking details once your order has been shipped.​​​​​​​

Contact Customer Support

You can contact customer support by:

  • Filling in the contact form
  • Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 9am and 4pm (AEST) Monday through to Friday

Warranty

Please see our warranty page for information on our product warranties and how to claim.