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FAQs

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How to Return Product I purchase on your De’Longhi website?

Please check your invoice date: We will accept returns of unused merchandise in its original protective packaging within 30 days of your invoice date. Credit will be issued in the same form of payment used for purchase. There will be no refunds given for returns made after 30 days from invoice. Please note that original shipping charges are not refundable.

Please complete the return form included with your original shipment. If you no longer have the form you can download from here or have any questions, please contact us at  1-800-322-3848 or our website

Please be sure to ship your item by insured, traceable mail to the address indicated on the return form. This service is offered by UPS, USPS, Fed Ex and other carriers.

Please allow a processing time of 7 to 10 business days for refunds. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from us. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.