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Service Centre

Bean to cup coffee machines
Service & Repairs

Bean to cup coffee machines
Service & Repairs

At De’Longhi, we are proud of our products that meet the diverse needs of coffee lovers around the world, from single origin to the most premium ground coffee. Whether you enjoy making your coffee by the touch of a button or by replicating what a barista would do with a manual solution, we hope you enjoy many years use of your coffee machine.

If you find that your coffee machine is no longer working at its optimum level, De’Longhi UK is proud to offer our services at one of our state-of-the-art facilities located across the UK. All our coffee machines come with a minimum guarantee of 2 years from date of purchase, we can repair your coffee machine for a one-off payment for items outside of this period.

Reasons to choose De’Longhi Repair Centre:

  • You’re in expert hands. Our factory trained technicians use the latest diagnostics technology.
  • Authentic repairs. We only use genuine De’Longhi parts, which all have minimum manufacturers guarantee of 1 year.
  • Quick and Easy. We will collect your coffee machine from your home and aim to get you enjoying coffee again within ten days! All you need to do, is package it securely & pay.
  • Pricing you can trust. The repair cost includes postage*, labour and parts so the price you see is the price you pay.

In Guarantee Care & Repair

If your coffee machine is still under its guarantee and you require a repair, we will arrange collection from your home, repair and return your coffee machine to you free of charge*. For more details on our guarantee, read our terms and conditions. We highly recommend that you use our Product Assistant prior to booking a repair so you are not without coffee for any longer than you need to be. Our Product Assistant will give you technical support through a virtual expert. If that cannot help you, you will be passed onto one of our customer care experts via webchat. To book a repair, give our team a call on 0345 222 0458. Our phonelines are open Monday to Friday 9am to 5.30pm. All you need is your proof of purchase and the serial number.

Out of Guarantee care

If your coffee machine requires a repair outside of the guarantee and less than 9 years old, we can collect & repair your coffee machine for a one-off payment. The price of your repair will differ depending on the coffee machine you have, as detailed below.

If you have a coffee machine which is not listed below, or it is 9 years old or over, we will provide you with a bespoke quote on inspection of your coffee machine.

PrimaDonna - £230
Eletta - £190
Dinamica - £190
Autentica - £190
La Specialista - £190
Perfecta - £190
Magnifica - £150
La Specialista Arte - £150

Included in your one-off payment:

- A full repair of your coffee machine
- All parts and labour
- Collection and re-delivery of your coffee machine

To book a repair or find out more, give our team a call on 0345 222 0458. Our phonelines are open Monday to Friday 9am to 5.30pm. All you need is the serial number on your coffee machine.

* Any damage as a result of poor packaging may incur an additional charge.


For an additional £20, take advantage of our fast-track service and receive your repaired coffee machine back 5 working days after collection from your home.

Important Details:

  • Offer valid only for out of guarantee repairs booked between 17th June 2024 & 31st August 2024.

  • Payment must be made within 1 working day of receiving your quote.

  • Fast-track spaces are limited and filling up fast.

Don’t miss out on this exclusive offer!