All De’Longhi products carry a minimum guarantee period of one year (see list below for exceptions). The rights and benefits under this guarantee are additional to your statutory rights which are not affected.
Please keep your receipt as this will form the basis of your guarantee.
In the unlikely event of a breakdown you have access to help and advice for all of our products by clicking this link, if our FAQ’s do not resolve your issue, please call us on 0345 222 0458 or contact us via webchat when you see the speech bubble.
De’Longhi undertakes within the specified period to repair or replace any part of the appliance, free of charge (with the exception of any glass or porcelain-ware incorporated in the product) found to be defective provided that;
Bambino Nano and Rapido oil filled radiators: Total 5 years from date of purchase
Convector Heaters: Total 3 years from date of purchase
Dragon oil filled radiators: Total 10 years from date of purchase
Air Purifiers: Total 2 years from date of purchase
Dehumidifiers: Total 2 years from date of purchase
Premium Pump Espresso: Total 2 years from date of purchase
Bean to Cup coffee machines: Total 2 years from date of purchase