Why are the coffee pucks inside the grounds container not compacted?

If the coffee pucks are:

• very wet, soft and not compact, or
• compact but with a thick granularity (they crumble easily if you press them slightly).

Thegrindingof the coffeebeans isnot setcorrectly(too thick)thusthe coffeewill be light and watery. Adjust the coffee grind to obtain a thinner coffee grind. Please remember that is a very delicate operation which should be carried out ONLY while the coffee grinder is working REFER to the specific article to be found in “Related Articles”. If the coffee pucks are:- very thin and wetThe grinding process is too short and the coffee grind isn't enough to obtain a good coffee. In this case, please contact our Customer care.