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To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

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Where can I have my Bean to Cup machine serviced or repaired outside of the guarantee?

We are delighted to be able to offer a repair service outside of the guarantee period for our bean to cup coffee machines for customers within the UK. The price bands are as follows for machines up to 8 years old.

Family Band
Maestosa POA (Price on Arrival)
Primadonna £230
Eletta £190
Dinamica £190
Autentica £190
La Specialista £190
Perfecta £190
Magnifica £150
La Specialista Arte £150

The above one-off payment includes.

  • All collection & delivery costs*
  • A full repair of your coffee machine
  • All parts and labour

If your coffee machine is 9 years of age or over, we can provide you with a bespoke quotation once this has been inspected by one our highly trained engineers.

Any parts replaced on your machine carry a 1-year guarantee against manufacturing defects (this does not affect any other unrelated parts of the machine).

We will arrange collection of your coffee machine from your home; however we can arrange for the machine to be collected from another address if this is more convenient. Please ensure your machine is well packaged for the journey as we cannot accept damage due to insufficient packaging. Any damage as a result of poor packaging may incur an additional charge.*

Our service centre will provide updates at various stages of your repair so that you are always kept up to date. You will also receive your own personal repair tracker link so that you can see the latest updates on your repair.


To book a repair, call our Customer Care team on 
0345 222 0458. Our phonelines are open Monday to Friday 9am to 5.30pm.