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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

My infuser is stuck. What can I do?

This may happen as a result of power interruption. The infuser can only be removed if the correct shut-down sequence has been followed when the machine is turned off. Always switchthe machine offbythe power buttonon the front ofthe machineand allowtheprocessto terminate.If you are unable to remove the infuser do not force it.

  • Turn the machine back on and wait for the full start up sequence to complete.
  • Shut the machine down by the power button on the front of the machine.
  • Wait for the shut-down sequence to complete.
  • You should now be able to remove the infuser with ease.

Please see the video below for further help

If your infuser can be accessed at the front of your machine

If your infuser can be accessed from the side of your machine