To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides
Ask us a question.
My dehumidifier is not collecting water. Why is this?
• Check that your set humiditylevel islower than the currenthumiditylevelthiscan befoundon theunitsdisplayafter being plugged in and turned on • On units without a digital display, set the humidistat to the lowest setting. • Be sure the room you are trying to dehumidify has moisture in the air to collect this can be done by running the unit in another room that is warmer. • A low temperature in the room can affect the amount of moisture in the air thus resulting in a room with a higher humidity level but without moisture to collect.