Question 1

Is sales tax included on my order?

Accepted Answer

Sales tax will be added for taxable items in deliveries to the following states: Alaska, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Indiana, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, West Virginia, Wisconsin and Wyoming The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other state will not be charged tax.

Question 2

What is the shipping charge for my order?

Accepted Answer

Shipping rates are calculated according to the purchase value of your order and the type of shipment selected. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges. TYPE DELIVERY ORDER VALUE COST Ground 4 – 6 days Under $40 $ 5.00 Over $40 FREE 2 nd Day 2 business days if ordered by noon ET Under $50 $14.95 $50 - $149.99 $21.95 $150 - $249.99 $28.95 $250 - $499.99 $35.95 Over $500 $42.95 Next Day Next business day if ordered by noon ET Under $50 $29.95 $50 - $149.99 $39.95 $150 - $249.99 $49.95 $250 - $499.99 $59.95 Over $500 $69.95 All our orders are shipped within 1-2 business days from our warehouse. Please take this into consideration when selecting the type of shipment. Please note, we do not offer Saturday delivery. After you complete your transaction on our website, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive an e-mail with a FedEx tracking code that will update you with the status of your shipment at any time once it ships.

Question 3

Can i exchange a product I order from your website?

Accepted Answer

If you would like to exchange an item, we ask that you reorder the item online and handle your original purchase as a return for refund. This will ensure you receive the item you are looking for in the event we are out of stock before we receive your return.

Question 4

How do I place an order?

Accepted Answer

When you see an item you love, please specify the quantity you prefer then click &ldquo;Add to Cart.&rdquo; After you add an item you may continue shopping until you are ready to complete your purchase. At any time you can click on &ldquo;Your Cart&rdquo; at the top of the screen to view the items you have selected. After you have made any changes and updated the quantities as desired, click &ldquo;Checkout&rdquo; to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking &ldquo;Submit Order.&rdquo; Be sure to look out for a confirmation email in your inbox soon after.

Question 5

When I put something in my cart, does it guarantee I have the merchandise?

Accepted Answer

We strive to maintain that the correct availability is reported when you select the item you would like to place in your cart. Unfortunately, if another customer buys the remainder stock of your item before you make your purchase, the item will be reported as unavailable when you go to checkout

Question 6

When placing an order on the De’Longhi website and entering my payment information I get an ‘ Authorization Error ‘ message, what does this mean?

Accepted Answer

An authorization error could mean several things. First, please be sure that all billing information is correct. Please make sure that your billing address matches your credit card billing address. Second, be sure to check the expiration date and card verification numbers on your card. If you are still receiving an error message and you feel that all of the information you are entering is correct, you may wish to contact your bank for further details. If you are using a debit card, it's possible you may need to adjust your credit limit for larger purchases. At any point though, you may contact us at this link for further assistance

Question 7

Is gift wrapping available?

Accepted Answer

Unfortunately, we do not offer gift wrapping or gift cards at this time, but we are always looking to make improvements and hope to offer these options in the near future.

Question 8

Why do I need to provide my email address for guest check out?

Accepted Answer

We request an email address for guest checkout so we may email you your order confirmation and shipment information. It is for your convenience and we do not store the information for any other purposes.

Question 9

Will I receive an email confirmation / shipment tracking number?

Accepted Answer

After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive an e-mail with the tracking number that will update you with the status of your shipment at any time once it ships.

Question 10

What is the order status of MY ORDERS?

Accepted Answer

The order statuses you will see in 'My Orders' under 'My Account' are: Processing: Your order has been received and the warehouse is preparing for shipment Shipped: Your order has been shipped and the tracking information is available Cancelled: Your order has been cancelled either via customer request or because there was an issue with fulfilment. You will be notified separately.

Question 11

Do you offer price matching?

Accepted Answer

We strive to always offer our customers the best value for our product. From time to time our retail partners may offer temporary markdowns or discounts but we do not match those prices.

Question 12

Do you offer coupon codes?

Accepted Answer

From time to time, we may have special offers and will offer coupon/discount codes for use in the checkout process. To learn of these upcoming offers, please create an account and sign up to start receiving emails.

Question 13

Can I modify or cancel my order once it has been submitted?

Accepted Answer

It is not possible to make any modification or cancellation to a submitted order. However, it is possible for some orders to be cancelled within 60 minutes after placing the order. You can check the status link found in your order confirmation email for a cancellation option (if available), or under the “my account / my orders” section of the website for registered customers. No modifications of any order are possible after 60 minutes of order entry, so once you receive your order, you will need to follow the 'How to Return Product' instructions.

Question 14

Can I place an order in the website of a country I do not living?

Accepted Answer

No, the order must ship from the country where you reside. To order from a different country please visit our global website to find the country ordering information

Question 15

How does a promotional code work?

Accepted Answer

Promotional codes must be entered during 'checkout'. In order to use it, you only need to enter your promotional code in the box on the right side of the checkout page and click 'Apply'. You will see the discount applied, if not (invalid code, run code) an error message will be displayed.Promo codes cannot be applied to existing orders, transfer or redeemed for cash, credit or previous purchases.Certain products are excluded from promotion: see the specific terms of the promo code before applying it. If you have any questions about promotions or need assistance in placing your order, please contact us . CHECK PROMOTIONAL ACTIVITIES ON LOCAL SOCIAL MEDIA.

Question 16

the product I want to buy is "out of stock". What should I do?

Accepted Answer

If the item you want to purchase on our website is "out of stock" you can check later on to see if change or you can use the "notify me" feature to get notification by email when the item is back in stock.

Question 17

Why can't I find the product I saw advertised, or why is an item showing as unavailable on the website?

Accepted Answer

We understand it can be frustrating when you can’t find the product you are looking for. Product availability changes constantly, especially for our most popular items. If a product isn't currently displayed on our main product pages, it means one of a few things: It's Temporarily Out of Stock: It's a high-demand item and is currently out of stock in our main warehouse. We are actively working to replenish our inventory. It's a Discontinued Model: The appliance may have been replaced by a newer model, which you can find by searching for the product category you are interested in. It's Available from a Retail Partner: In some cases, the product may still be available for purchase exclusively through one of our authorised retailers or third-party marketplaces. What you can do next: Use the "Notify Me" Feature: If the product page is still visible but says 'Out of Stock,' enter your email address to receive an instant notification the moment it's back in our warehouse.

Question 18

Can I pre-order the appliance or have a Customer Service Agent check the stock date for me?

Accepted Answer

No, we do not offer pre-orders or backorders for our out-of-stock items on the website. The absolute best way to know the moment the product is back is to use our "Notify Me" feature. Why do we focus only on the "Notify Me" feature: We prioritise the fairness and accuracy of inventory for all our customers. We only want you to place an order when we can guarantee fulfilment.

Question 19

When will a specific out-of-stock product be available to purchase again?

Accepted Answer

We are actively working to restock our most popular items, but we do not provide estimated stock dates in advance. This is to ensure we only share information when the product is physically confirmed and ready to ship from our warehouse. The absolute best way to know the moment the product is back is to use our "Notify Me" feature: Go to the Product Page: Navigate to the specific product you want to purchase, currently marked as 'Out of Stock.' Sign Up for the Alert: Look for the "Notify Me" button, typically located where the 'Add to Cart' button would be. Receive an Instant Email: Enter your email address. Our system will send you a real-time notification the second the product is back in stock, giving you the first opportunity to purchase.

Question 20

I need to change my email address. How can I do it?

Accepted Answer

The email address is the consumer's unique identifier that cannot be changed by Self Service. Please get in contact with our Support agents.

Question 21

Why are Washington state customers not able to complete their purchase for certain Kitchen items on our website?

Accepted Answer

The state banned the sale of items that may contain items listed in this statute. Here below the complete list of affected products Material Material Description UPC 0235310000 *CKS USCA DL CKM1641D STEEL* 044387166102 0125577907 FR USCA DL D44528DZ                STEEL 044387455282 0125392030 *FR USCA DL FH2133/1.BK (T)* 044387213325 0125394063 *FR USCA DL FH2394.BK (T)* 044387239400 0126490103 *BIS US DL BQ100                    (K)* 044387401005 0118842300 *FORN US DL DO-1289            STEEL(K)* 044387512893 0118442311 *FORN USCA DL EO-1270          STEEL(K)* 044387212700 0179415002 *CG US DL CGH800-U CHROME 03.11* 044387798006 0235110000 *CKS USCA DL CKS1660D STEEL* 04438716605 0WTTM02806 *DTT02YE TOASTER 2SL P+V BW YELLOWUSCA* 044387402064 0125392006 *FR USCA DL FH1163/1.BK CLASSIC (T)* 044387011631 0125632002 *FR US DL D677-UX          UL 628 CM(T)* 044387866774 0118872300 *FORN USCA DL EO241150M (K)* 044387241151 0125304903 *FR USCA DL D28313-UX.BK BLACK(T)* 044387283137 0118453500 *FORN USCA DL RO-2058             BLACK* 044387220583 0126115103 *BIS US DL BG45 BLACK* 04438745001 0126115108 *BIS USCA DL BGR50 BKSTEEL* 044387900508 0179518000 *CG USCA DL CGH1020D STEEL* 04438710207 0118840200 *FORN USCA DL EO141040S (K)* 044387141048 0118843301 *FORN USCA DL EO141164M (K)* 044387411646 0179518001 *CG USCA DL CGH1030D STEEL* 04438710306 0U26015004 *BIS USCA DL BG24 INDOOR GRILL+GLASSLID* 044387677240 0118960004 *FORN USCA DL XR640.A STEEL&SILVERCM(K)* 044387276405 0125391009 *FR USCA DL FH1130/1.BK YOUNG       (T)* 04438711303 0126115106 *BIS US DL BG24 INDOOR GRILL+LID 03.11* 044387677240 0126115109 *BIS USCA DL BG500C             BKSTEEL* 044387055017 0176129043 *TP USCA DL CTO2003.R               RED* 044387820035 0179415006 *CG USCA DL CGH902              STEELBK* 044387699020 0125577901 *FR USCA DL D24527DZ STEEL UL CM* 044387245128 0WTTM02907 *DTT02MA TOASTER 2SL P+V BW MAGENTAUSCA* 044387402040

Question 22

Why can't I complete my kitchen product purchase for shipment to Washington state?

Accepted Answer

If you reside in Washington state, some items are not available to you due to this statute "https://ecology.wa.gov/waste-toxics/reducing-toxic-chemicals/washingtons-toxics-in-products-laws/lead-in-cookware-law" prohibits the sales of certain products to be sold in your state. For a complete list of affected products, please see below  Material Material Description UPC 0235310000 *CKS USCA DL CKM1641D STEEL* 044387166102 0125577907 FR USCA DL D44528DZ                STEEL 044387455282 0125392030 *FR USCA DL FH2133/1.BK (T)* 044387213325 0125394063 *FR USCA DL FH2394.BK (T)* 044387239400 0126490103 *BIS US DL BQ100                    (K)* 044387401005 0118842300 *FORN US DL DO-1289            STEEL(K)* 044387512893 0118442311 *FORN USCA DL EO-1270          STEEL(K)* 044387212700 0179415002 *CG US DL CGH800-U CHROME 03.11* 044387798006 0235110000 *CKS USCA DL CKS1660D STEEL* 04438716605 0WTTM02806 *DTT02YE TOASTER 2SL P+V BW YELLOWUSCA* 044387402064 0125392006 *FR USCA DL FH1163/1.BK CLASSIC (T)* 044387011631 0125632002 *FR US DL D677-UX          UL 628 CM(T)* 044387866774 0118872300 *FORN USCA DL EO241150M (K)* 044387241151 0125304903 *FR USCA DL D28313-UX.BK BLACK(T)* 044387283137 0118453500 *FORN USCA DL RO-2058             BLACK* 044387220583 0126115103 *BIS US DL BG45 BLACK* 04438745001 0126115108 *BIS USCA DL BGR50 BKSTEEL* 044387900508 0179518000 *CG USCA DL CGH1020D STEEL* 04438710207 0118840200 *FORN USCA DL EO141040S (K)* 044387141048 0118843301 *FORN USCA DL EO141164M (K)* 044387411646 0179518001 *CG USCA DL CGH1030D STEEL* 04438710306 0U26015004 *BIS USCA DL BG24 INDOOR GRILL+GLASSLID* 044387677240 0118960004 *FORN USCA DL XR640.A STEEL&SILVERCM(K)* 044387276405 0125391009 *FR USCA DL FH1130/1.BK YOUNG       (T)* 04438711303 0126115106 *BIS US DL BG24 INDOOR GRILL+LID 03.11* 044387677240 0126115109 *BIS USCA DL BG500C             BKSTEEL* 044387055017 0176129043 *TP USCA DL CTO2003.R               RED* 044387820035 0179415006 *CG USCA DL CGH902              STEELBK* 044387699020 0125577901 *FR USCA DL D24527DZ STEEL UL CM* 044387245128 0WTTM02907 *DTT02MA TOASTER 2SL P+V BW MAGENTAUSCA* 044387402040

Question 23

Why are Maine customers not able to complete their purchase for certain Kitchen items on our website?

Accepted Answer

The state banned the sale of items that may contain items listed in this statute "https://www.maine.gov/dep/spills/topics/pfas/PFAS-products/". Here below the complete list of affected products Material Material UPC 5512510151 SET DLSK101 VESSEL-H100+STIRRER     FH/1 8004399253339 5512510161 SET DLSK102 VESSEL-H80              FH/1 8004399253315 5512510171 SET DLSK103 VESSEL-H100             FH/1 8004399253353 5512510181 SET DLSK104 WIRERACK-D.240X33 AISI    FH 8004399253360 5512510341 SET DLSK105 VESSEL-H80+STIRRER   FH/1.BK 8004399253308 5512510351 SET DLSK106 VESSEL-H80           FH/1.BK 8004399253315 5512610031 *SETGIFTGP100 PLATE-GRIDDLEPTFE DL(USCA* 044387411004 5517910021 SET DLSK152 2WAFFLE-PLATE+DOSINGCUP 120V 044387152006 5523110001 SET DLSK153 2GRILL-PLATES          SW1.. 8004399763081 5523110011 SET DLSK154 2SANDWICH-PLATES    SW1.. 8004399763098 5523110021 SET DLSK155 2WAFFLE-PLATES    SW1.. 8004399763104 AWAT934002 *AT934 POTATO PEELERCHEF DL WHITE US   * 044387779340 AWKMMKB001 KMMKB001 MAJOR K BEATER PKD DL (12) 044387357647 AWAT320B01 AT320A ATT KW MINI CHOPPER/MILL  INT 5011423105468 AWAT358002 AT358 LIQUIDISER GLASS HEATPROOF GY USCA 5011423163819 0126115106 *BIS US DL BG24 INDOOR GRILL+LID 03.11* 044387677240 0U26015004 *BIS USCA DL BG24 INDOOR GRILL+GLASSLID* 044387677240 0126115103 *BIS US DL BG45 BLACK* 04438745001 0126115109 *BIS USCA DL BG500C             BKSTEEL* 044387055017 0126115108 *BIS USCA DL BGR50 BKSTEEL* 044387900508 0126490103 *BIS US DL BQ100                    (K)* 044387401005 0X22311028 *4143-JB7130BK BL BRAUN USCA           * 8021098772121 US0X22311040 *JB7170P BL BRAUN USCA DNJ1            * 8021098772183 0X22311047 *4143-JB7350 WHS BL BRAUN USCA* 8021098772220 0X22311027 *4144-JB7000BKS BL BRAUN USCA          * 8021098772114 0X22311038 *4144-JB7001BK BL BRAUN USCA           * 8021098772169 0X22311036 *4144-JB7051BKS BL BRAUN USCA          * 8021098772107 0X22311045 *4144-JB7200 BK BL BRAUN USCA* 8021098772251 0X22311029 *4142-JB7192 BL BRAUN USCA             * 8021098772138 0WBM450009 DBM450 BREADMAKER DL USCA 044387004503 0235310000 *CKS USCA DL CKM1641D STEEL* 044387166102 0235110000 *CKS USCA DL CKS1660D STEEL* 04438716605 0125394063 *FR USCA DL FH2394.BK (T)* 044387239400 0125391009 *FR USCA DL FH1130/1.BK YOUNG       (T)* 04438711303 0125392006 *FR USCA DL FH1163/1.BK CLASSIC (T)* 044387011631 0125392030 *FR USCA DL FH2133/1.BK (T)* 044387213325 0125304903 *FR USCA DL D28313-UX.BK BLACK(T)* 044387283137 0125577901 *FR USCA DL D24527DZ STEEL UL CM* 044387245128 0125632002 *FR US DL D677-UX          UL 628 CM(T)* 044387866774 0179518000 *CG USCA DL CGH1020D STEEL* 04438710207 0179518001 *CG USCA DL CGH1030D STEEL* 04438710306 0179415002 *CG US DL CGH800-U CHROME 03.11* 044387798006 0179415006 *CG USCA DL CGH902              STEELBK* 044387699020 0WHB900009 DHB900 DL HANDBLENDER BRUSHED METAL USCA 044387900003 0WKMC01315 KMC013 KW AT358+AT647+FLEX BTR BRSH USCA 5011423167848 0WKMM02315 KMM023 KW ST/TL+AT358+AT647 LV BRSH USCA 5011423167831 0118442311 *FORN USCA DL EO-1270          STEEL(K)* 044387212700 0118842300 *FORN US DL DO-1289            STEEL(K)* 044387512893 0118960004 *FORN USCA DL XR640.A STEEL&SILVERCM(K)* 044387276405 0118843301 *FORN USCA DL EO141164M (K)* 044387411646 0118843302 FORN USCA DL EO141164M     PFAS-FREE (K) 044387411646 0118840200 *FORN USCA DL EO141040S (K)* 044387141048 118453500 *FORN USCA DL RO-2058             BLACK* 044387220583 0118872300 *FORN USCA DL EO241150M (K)* 044387241151 0118873305 *FORN USCA DL EO241264M (K)* 044387241267 0118873308 *FORN USCA DL EO241265MC COSTCO(K)* 044387412650 NAOS030000 OS03 COOK&SERVE PAN 5CAPACITY 18/10 S/S 044387030304 NACS14FL00 CS14FL FLORENCE COOKWARE SET 14PC 044387000147 0WTTM02806 *DTT02YE TOASTER 2SL P+V BW YELLOWUSCA* 044387402064 0WTTM02907 *DTT02MA TOASTER 2SL P+V BW MAGENTAUSCA* 044387402040 0176129043 *TP USCA DL CTO2003.R               RED* 044387820035

Question 24

Why can't I complete my kitchen product purchase for shipment to Maine?

Accepted Answer

If you reside in Maine, some items are not available to you due to this statute "https://www.maine.gov/dep/spills/topics/pfas/PFAS-products/" prohibits the sales of certain products to be sold in your state. For a complete list of affected products, please see below  Material Material UPC 5512510151 SET DLSK101 VESSEL-H100+STIRRER     FH/1 8004399253339 5512510161 SET DLSK102 VESSEL-H80              FH/1 8004399253315 5512510171 SET DLSK103 VESSEL-H100             FH/1 8004399253353 5512510181 SET DLSK104 WIRERACK-D.240X33 AISI    FH 8004399253360 5512510341 SET DLSK105 VESSEL-H80+STIRRER   FH/1.BK 8004399253308 5512510351 SET DLSK106 VESSEL-H80           FH/1.BK 8004399253315 5512610031 *SETGIFTGP100 PLATE-GRIDDLEPTFE DL(USCA* 044387411004 5517910021 SET DLSK152 2WAFFLE-PLATE+DOSINGCUP 120V 044387152006 5523110001 SET DLSK153 2GRILL-PLATES          SW1.. 8004399763081 5523110011 SET DLSK154 2SANDWICH-PLATES    SW1.. 8004399763098 5523110021 SET DLSK155 2WAFFLE-PLATES    SW1.. 8004399763104 AWAT934002 *AT934 POTATO PEELERCHEF DL WHITE US   * 044387779340 AWKMMKB001 KMMKB001 MAJOR K BEATER PKD DL (12) 044387357647 AWAT320B01 AT320A ATT KW MINI CHOPPER/MILL  INT 5011423105468 AWAT358002 AT358 LIQUIDISER GLASS HEATPROOF GY USCA 5011423163819 0126115106 *BIS US DL BG24 INDOOR GRILL+LID 03.11* 044387677240 0U26015004 *BIS USCA DL BG24 INDOOR GRILL+GLASSLID* 044387677240 0126115103 *BIS US DL BG45 BLACK* 04438745001 0126115109 *BIS USCA DL BG500C             BKSTEEL* 044387055017 0126115108 *BIS USCA DL BGR50 BKSTEEL* 044387900508 0126490103 *BIS US DL BQ100                    (K)* 044387401005 0X22311028 *4143-JB7130BK BL BRAUN USCA           * 8021098772121 US0X22311040 *JB7170P BL BRAUN USCA DNJ1            * 8021098772183 0X22311047 *4143-JB7350 WHS BL BRAUN USCA* 8021098772220 0X22311027 *4144-JB7000BKS BL BRAUN USCA          * 8021098772114 0X22311038 *4144-JB7001BK BL BRAUN USCA           * 8021098772169 0X22311036 *4144-JB7051BKS BL BRAUN USCA          * 8021098772107 0X22311045 *4144-JB7200 BK BL BRAUN USCA* 8021098772251 0X22311029 *4142-JB7192 BL BRAUN USCA             * 8021098772138 0WBM450009 DBM450 BREADMAKER DL USCA 044387004503 0235310000 *CKS USCA DL CKM1641D STEEL* 044387166102 0235110000 *CKS USCA DL CKS1660D STEEL* 04438716605 0125394063 *FR USCA DL FH2394.BK (T)* 044387239400 0125391009 *FR USCA DL FH1130/1.BK YOUNG       (T)* 04438711303 0125392006 *FR USCA DL FH1163/1.BK CLASSIC (T)* 044387011631 0125392030 *FR USCA DL FH2133/1.BK (T)* 044387213325 0125304903 *FR USCA DL D28313-UX.BK BLACK(T)* 044387283137 0125577901 *FR USCA DL D24527DZ STEEL UL CM* 044387245128 0125632002 *FR US DL D677-UX          UL 628 CM(T)* 044387866774 0179518000 *CG USCA DL CGH1020D STEEL* 04438710207 0179518001 *CG USCA DL CGH1030D STEEL* 04438710306 0179415002 *CG US DL CGH800-U CHROME 03.11* 044387798006 0179415006 *CG USCA DL CGH902              STEELBK* 044387699020 0WHB900009 DHB900 DL HANDBLENDER BRUSHED METAL USCA 044387900003 0WKMC01315 KMC013 KW AT358+AT647+FLEX BTR BRSH USCA 5011423167848 0WKMM02315 KMM023 KW ST/TL+AT358+AT647 LV BRSH USCA 5011423167831 0118442311 *FORN USCA DL EO-1270          STEEL(K)* 044387212700 0118842300 *FORN US DL DO-1289            STEEL(K)* 044387512893 0118960004 *FORN USCA DL XR640.A STEEL&SILVERCM(K)* 044387276405 0118843301 *FORN USCA DL EO141164M (K)* 044387411646 0118843302 FORN USCA DL EO141164M     PFAS-FREE (K) 044387411646 0118840200 *FORN USCA DL EO141040S (K)* 044387141048 118453500 *FORN USCA DL RO-2058             BLACK* 044387220583 0118872300 *FORN USCA DL EO241150M (K)* 044387241151 0118873305 *FORN USCA DL EO241264M (K)* 044387241267 0118873308 *FORN USCA DL EO241265MC COSTCO(K)* 044387412650 NAOS030000 OS03 COOK&SERVE PAN 5CAPACITY 18/10 S/S 044387030304 NACS14FL00 CS14FL FLORENCE COOKWARE SET 14PC 044387000147 0WTTM02806 *DTT02YE TOASTER 2SL P+V BW YELLOWUSCA* 044387402064 0WTTM02907 *DTT02MA TOASTER 2SL P+V BW MAGENTAUSCA* 044387402040 0176129043 *TP USCA DL CTO2003.R               RED* 044387820035

Question 25

Can I add a discount code to an order that has already been placed?

Accepted Answer

Unfortunately, once an order is confirmed, we are unable to apply a discount code retroactively. However, you can cancel your entire order within 60 minutes of placement by logging into your account and visiting the "Orders" section. If you need to apply a missed discount, please cancel the original order immediately and place a new one. After the 60 -minute window, the order is sent to our fulfilment centre and can no longer be cancelled or changed.

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