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Ordering

What is the order status of MY ORDERS?

The order statuses you will see in 'My Orders' under 'My Account' are:

  • Processing: Your order has been received and the warehouse is preparing for shipment
  • Shipped: Your order has been shipped and the tracking information is available
  • Cancelled: Your order has been cancelled either via customer request or because there was an issue with fulfilment. You will be notified separately.

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