Q: How do I make a flat white?

Flat White Ingredients 1 Caffé Latte glass 1 shot of Espresso Topped up with hot milk, noAdd an espresso to a pre-heated tall glass or largecup. - Fill to the top with steamed milk, taking care not add any of thefoam. Add sugar to taste. Similar to the Caffé latte but without the foam,this drink was originally created in Australia to cater for local tastes, but has since seen increased popularity in many coffee shops around the world.

Question 1

Can I make Coffee and Steam milk at the same time on my La Specialista Maestro?

Accepted Answer

​The La Specialista Maestro does have dual heating systems. Although you cannot do these actions together there is no wait time in switching over from coffee to milk or vice versa. By having dual heating systems the temperature is accurate and stable for each function and we have not sacrificed the quick heat up time of 35 seconds for the machine to be ready. Note the grinder can be activated at the same time as steaming milk so you are ready to brew as soon as milk is finished.

Question 2

Which descaler should I use?

Accepted Answer

We only recommend DeLonghi descaler for our coffee machines. You can purchase on our website

Question 3

How do I make a Cappuccino?

Accepted Answer

Cappuccino is an espresso and milk based drink consisting of a ratio of 1/3 espresso, 1/3 hot milk, and topped with 1/3 milk froth.

Question 4

Which descaler can I use on my coffee machine?

Accepted Answer

We recommend to use our De' Longhi descaling solution which is designed specifically for our machines.You can purchase descaler through our  website

Question 5

How can I insert the Softener Water Filter inside the tank?

Accepted Answer

Verify water hardness through the test strip Set up the date on the topside of the water filter in order to control the cycle of use. Draw and fill up with water the tankTo activate the water filter it is necessary to fill it with water (18 fl oz 500 ml at least). Immerse the filter inside the tank, apply a light pressure to remove the excessive air and finally insert the filter in appropriate site. Close again the tank with its lid and insert it in your machine.Warning: water filter consumes its efficacy after two months of using. If the machine does not work for a long period of time it is necessary to remove the water filter.

Question 6

How big are ESE pods?

Accepted Answer

ESE pods are typically 44mm in diameter and contain seven grams of coffee. They will have the ESE (Easy Serve Espresso) logo on the pack.

Question 7

How can I restore my EC860 machine to factory settings?

Accepted Answer

It is not possible to restore the EC860 to factory settings. However if you wish to change the quantity of coffee delivered simply press and hold the delivery button until the required amount has been delivered then release the button. If you are setting one of the milk beverage drink buttons you will need to do this twice:  Press and hold the relative button to start programming. Release the button to stop the flow of milk and program the quantity. Press and hold the same button and release the button to stop the flowof coffee and program the quantity. To deliver the same drink, simple press the same button once and the newly programmed quantity of milk and coffee will be delivered.

Question 8

How do I descale my pump espresso machine?

Accepted Answer

We recommend to use our De' Longhi descaling solution which is designed specifically for our machines. Please refer to the instruction manual for descaling your unit or you can watch the video below: If you have a Dedica pump espresso If you have any another pump espresso

Question 9

How do I froth milk using the traditional milk frother?

Accepted Answer

The traditional frother can take a bit of practice. First of all, ensure the milk is fresh and at refrigerator temperature. Use a stainless steel carafe so you can feel the temperature of the milk. In order to make perfect cappuccino dip the tip of the traditional milk frother into the milk. When the appliance is ready carefully rotate the steam valve until it is fully open. This will froth the milk. Never heat the milk over 160 F / 70 C as this will affect the quality of the frothed milk. It is also possible to froth milk in this way for excellent hot chocolate and malt drinks. Each time you finish milk delivery allow a little steam to flush through the frother, and remember to clean the removable nozzles thoroughly.

Question 10

How do I make a flat white?

Accepted Answer

Flat White Ingredients 1 Caff&eacute; Latte glass 1 shot of Espresso Topped up with hot milk, noAdd an espresso to a pre-heated tall glass or largecup. - Fill to the top with steamed milk, taking care not add any of thefoam. Add sugar to taste. Similar to the Caff&eacute; latte but without the foam,this drink was originally created in Australia to cater for local tastes, but has since seen increased popularity in many coffee shops around the world.

Question 11

How do I make a Latte?

Accepted Answer

Latte Ingredients: Caff&eacute; Latte glass 1 Large shot of Espresso (40-50ml) Topped up with hot (55-60&deg;C) milk, lightly frothed Sugar to taste Served in a tall glass, a caff&eacute; latte is made using a large shot of espresso topped up with hot steamed milk that has been frothed to a silky smooth texture. The steamed milk should be poured out carefully so that only about 1cm of velvety foam tops the drink. Add sugar to taste. Often professional baristas can be seen creating latte art (palm leaves, hearts etc.). The art is actually the colour contrast between the milk froth and the coffee crema. The secret to good latte art (apart from lots of practice!) is to froth the milk with only very fine bubbles.

Question 12

How often should I change the water in my coffee machine tank?

Accepted Answer

Change the water on a daily basis. Water makes up 98% of the final drink so it should be as fresh, flavorless ,and colorless as possible to ensure the perfect espresso.

Question 13

My pump espresso machine went into standby mode and now will not switch on. What can I do?

Accepted Answer

Your espresso machine has an auto-off function that puts the unit into standby after a certain amount of time. Usually pressing the on/off button switches it back on. However if the steam button is also depressed the machine will go into safety mode and it will power off almost instantly when you try to turn it on. To stop this happening make sure the steam button is in the off position before switching your coffee machine back on. Your machine should now operate correctly.

Question 14

My pump espresso is leaking from the milk frother. What can I do?

Accepted Answer

If your machine is leaking from the traditional frother, please carry out the following simple checks: Disassemble the traditional frother as shown in your instruction manual and ensure they are completely clean and free of milk residue. Ensure the steam selector is fully close With a pin or similar, clean the inside of the traditional frother nozzle. Check both o-rings are visible and intact. If you have not descaled the machine, do so. If you are in a hard water area, this should be carried out every month or two, depending on how many coffees you make each day.

Question 15

My pump espresso machine is vibrating a lot. What can I do to rectify this?

Accepted Answer

Some vibration is normal. If the pump espresso maker is vibrating too much please check the feet on the bottom are intact as these dampen the vibration. If this is on first use, and no water is coming out of the boiler head you may have an air block, and to resolve this you should open the steam valve until water starts to flow through the steam wand for at least 30 seconds.

Question 16

The green light goes off while making an espresso. Is this normal?

Accepted Answer

Yes this is perfectly normal. It takes around 18 to 20 seconds for the perfect espresso and the machine will still continue to work when the light is off. However please wait until the light returns before making a second espresso. This indicates the machine is primed once again.

Question 17

What do ESE pods look like?

Accepted Answer

ESE (Easy Serve Espresso) pods look rather like small round teabags, but they are filled with coffee and are fairly tightly packed.  These are usually sealed in packets to maintain their freshness and sold in boxes. Each box will carry the &lsquo;ESE' logo.

Question 18

What is the boiler made from on your coffee machines?

Accepted Answer

The boiler is made up of a stainless steel and brass construction.

Question 19

Where can I buy ESE pods for my pump espresso machine?

Accepted Answer

ESE (Easy Serve Espresso) pods can be purchased from larger supermarkets, specialist coffee shops, and at various online retailers or our website . Most coffee retailers offer a huge selection of brands at very competitive prices.

Question 20

Which coffee recipes can I make with my new De’Longhi coffee machine?

Accepted Answer

All of your favorite coffee recipes can be made with your De'Longhi coffee machine. For a full list of delicious coffee recipes please see our website .

Question 21

Why can I not straighten the filter handle on my new pump espresso?

Accepted Answer

Traditional pump espresso machines do not require the filter handle to be at a right angle in order to function normally. Tighten the handle firmly at a level you can manage and you will be able to make espresso. After two or three uses you may find the seal has softened considerably. As long as the handle is firmly attached when making coffee the machine will operate normally.

Question 22

Why is my pump espresso machine flowing too fast?

Accepted Answer

You may need to tamp your coffee more firmly. Ensure you are using a fine espresso grind. Never use instant coffee in your machine as results will be disappointing.

Question 23

My machine is buzzing loudly and not dispensing water. What can I do?

Accepted Answer

If you hear a loud buzzing noise, and the steam / water light is showing,  and the tank is full, there may be a small amount of air in the system. Please carry out these simple steps: Turn the machine on. Fill the water tank. Place a cup underneath the traditional frother, or attach the hot water spout. Open the steam valve fully for around 30 seconds until water comes out from the frother or press the hot water button. Do not be alarmed if the machine buzzes loudly. See video below:

Question 24

Why is my steam wand not frothing the milk?

Accepted Answer

Please try the following which should rectify the problem:- Ensure the steam function has been selected on the control panel. - Ensure the steam dial is fully open.- Check the milk nozzle(s) are completely clean and free of milk debris. (There will be either one or two removable milk nozzles depending on your machine). These should always be cleaned after each milk delivery session.- Check both o-rings are intact on the milk frother.

Question 25

Why is the coffee coming out too slowly?

Accepted Answer

There may be too much coffee in the filter. It should be one level scoop for a single espresso. Make sure do not use permanent and paper filter together. When pressing the coffee with the tamper do not press as firmly and make sure your grind is for espresso maker. It may require descaling or the filters may require cleaning.

Question 26

Why is the coffee overflowing from the edges of the filter?

Accepted Answer

There may be an excess amount of ground coffee in the filter preventing the correct delivery of water through the system and therefore overflowing. Alternatively, check the filter handle has been properly tightened.

Question 27

How can I improve the crema of my coffee using my pump  espresso machine?

Accepted Answer

The secret to achieve a good crema on your coffee is to use fresh coffee and be sure to use an espresso grind. When tamping the coffee be sure not to compact the grounds too tightly so water can flow through the ground. Be sure not to overfill the coffee filter, using 1 measuring scoop per coffee is recommended. Make sure the coffee filter is clean may trying a different one.

Question 28

How can I increase the temperature of my coffee when using a pump espresso machine?

Accepted Answer

Since temperature is important in achieving the perfect espresso, follow these steps:Run one cycle without using coffee grounds to heat up the cup or run hot water from your faucet to heat up your cup.If equipped with a warming plate then the cups can be preheated by placing on the cup warming plate

Question 29

How can improve the quality of my frothed milk?

Accepted Answer

We recommend using 2% milk (or a milk containing less fat) at refrigerator temperature (around 42&deg;F/ 5&deg;C).Milk at this temperature is optimal for forming micro air bubbles, a prerequisite for obtaining a thick foam which also acts as a thermal insulator because it keeps the coffee and milk warm.

Question 30

How can I make a cappuccino with my pump espresso machine?

Accepted Answer

With all of our pump espresso machines you can prepare the perfect Cappuccino at home. We recommend using low-fat milk or skim milk at refrigerator temperature (about 42&deg;F). Here's how to prepare the Cappuccino. Traditional Frother: Open the steam valve for two seconds to remove any excess water. Add milk to a stainless steel pitcher filling up to one third of the pitcher and dip the tip of the traditional frother in the milk by operating the steam and moving the pitcher with slow movements from the bottom upwards. As the milk froths it with double in quantity. Finally immerse the traditional frother fully in to the milk for a few seconds to heat the milk. Make your espresso to taste and add your frothed milk.

Question 31

How do I clean my automatic milk system?

Accepted Answer

After each milk preparation it is essential to always carry out the cleaning of the milk circuit, simply by turning the dial to the clean or, depending on the model of your machine, pressing and holding the clean button for a few seconds. Doing so will remove any debris that may block the milk ducts . Keep the milk container lid clean by washing it in hot soapy water or in the dishwasher at least once a week. Ensure that the connector on the machine is also free from debris, paying particular attention to the o-rings on the connector. See video here below: For best results clean your machine monthly with the De'Longhi milk cleaning solution. You can purchase from our website

Question 32

Can I use capsules with my pump espresso coffee machine?

Accepted Answer

This is not possible. Our coffee machines are only compatible with the E.S.E (which stands for easy serving Espresso) capsules.This is the international industrial standard (the only “open” system available to the sector for espresso coffee prepared with paper pods).

Question 33

Can all your pump espresso coffee makers use the coffee pods?

Accepted Answer

No, Only those units hat have the ESE coffee pods symbol.* (Easy Serving Espresso) can accomodate coffee pods.

Question 34

Can I make a coffee immediately after frothing the milk with my Dedica coffee maker?

Accepted Answer

If you want to make coffee immediately after frothing the milk you need to allow the boiler is cool down. To do this proceed as follows: place a container under the cappuccino maker/frothing nozzle, open the steam knob until water stop coming out. Now the machine is ready to produce a good coffee.

Question 35

Why my Espresso pump machine does not prime?

Accepted Answer

If the pump espresso maker is new, or has not been used for some time, there may be air in the system. Please carry out the following simple steps to rectify this problem: Place a cup underneath the traditional frother. Switch the machine on and open the steam valve fully, and leave open for at least thirty seconds. Do not be alarmed if the machine vibrates or is noisy initially. After 30 seconds, and once water has begun to pour from the traditional frother, close the steam valve fully. You are now ready to deliver coffee. If the machine is more than a few months old and it is unable to deliver coffee it may need descaling. Please follow the instructions in your manual and clean the coffee delivery area and filters as instructed. Ensure the  frother nozzles are clean and free from milk residue.

Question 36

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 37

Descale Light not gone out after descale

Accepted Answer

If the light does not go off after the descaling process, it may indicate that some necessary steps were skipped or completed too quickly. This can lead to the machine not recognizing and recording the correct completion of the descaling process. To get back to using your coffee machine correctly, we recommend you follow these steps: Considering that the descaling solution has already acted on the internal circuits of the machine previously, repeat the descaling process using only water; Make sure to fill the water tank to the MAX level during the last two rinses to allow the descaling light to go out correctly; If you own La Specialista Prestigio - EC9355, or La Specialista Arte - EC9155 and EC9255 or La Specialista - EC9335: Once you have finished the last rinse required by the descaling process, turn the beverage dial one click towards any coffee drink. If despite these steps the descaling light remains on, please contact our Customer care team

Question 38

What’s the best espresso machine suggested for ground coffee use?

Accepted Answer

All our Pump Espresso Machines are able to offer you great espresso drinks and other coffee based drinks. To ensure the best flavor experience please purchase ground coffee suitable for espresso or grind beans to either fine or espresso ground. Therefore, our coffee machines allow you to have direct access to all your favorite coffee recipes, and you can adjust them according to your taste.

Question 39

What is the difference between  a fully automatic espresso maker and a pump espresso coffee maker?

Accepted Answer

The fully automatic espresso makers can make various types of coffee using either pre ground coffee or coffee beans with the help of its incorporated burr conical grinder. A pump espresso machine make various types of coffee using pre ground fine coffee or coffee pods. The pump espresso machines are more manual than the fully automatic espresso maker

Question 40

Which espresso coffee maker works either with the coffee powder or the ESE coffee pods?

Accepted Answer

Most De'Longhi pump espresso machines can use ESE pods and ground coffee.. Individual model specifications include an ESE symbol to highlight compatibility.

Question 41

What espresso coffee maker are used with capsule?

Accepted Answer

You can choose between our Nespresso and Dolce Gusto coffee maker, you will find a variety of products that can easily meet your needs. With the Nescaf&eacute; Dolce Gusto coffee maker, you can also prepare a lot of different drinks from hot tea to creamy cups of hot chocolate. Please visit our website  for further information.

Question 42

How many filters will I find with my pump espresso coffee maker?

Accepted Answer

It depends on the coffee maker model you have; it may contain two or three filters: Two filters model: 1 cup filter that you can use with the E.S.E coffee pods, and a 2 cups filter. Three filters model: 1 cup filter, 2 cups filter and a specific pods filter.

Question 43

What is the difference between a coffee pod and a coffee capsule?

Accepted Answer

The coffee pod is a wrapped of paper similar to a tea bag.The most common standard is the E.S.E. (Easy Serving Espresso) one. The coffee capsule is a plastic cylinder and is usually made of plastic or aluminum. Generally there are different standards of products on the market.

Question 44

Can I make two cups of coffee at the same time with my pump espresso coffee maker?

Accepted Answer

Yes you can. You would use the 2 cups coffee filter and place two cups under the filter positioning so each hole brews into its own cup. Then push the brew button.

Question 45

How often does my pump espresso coffee machine need to be descaled?

Accepted Answer

In most cases, the frequency needed will depend on the water hardness in your area, in any case we recommend descaling your pump espresso after 200 uses. Some machines can also be programmed according to the hardness of the water. The "descale" lights come on after a period of use established according to water hardness.

Question 46

How to set water hardness on my pump espresso EC860?

Accepted Answer

Setting the water hardness is very quick and easy.To access the menu, make sure the coffee maker is on stand-by.Then press the and buttons together until the ON/ Stand-by light flashes. The appliance is now on &ldquo;programming&rdquo; mode.Press and hold the "hot water" button until the lights come on according to the following table. (see image!)When the lights corresponding to the water hardness measured come on, release the button;Then press the button , the setting is now done.

Question 47

How to set water hardness on my pump espresso EC680?

Accepted Answer

Please refer to your user manual or visit our website to find your manual containing the instructions.

Question 48

Where can I buy parts and accessories  for my pump espresso?

Accepted Answer

For accessories please check our website  . For parts and accessories, you can also try Encompass at the following site website

Question 49

Can I leave my coffee machine switched on even if I’m not using it?

Accepted Answer

If your machine doesn't have the Auto-off function, you can keep it switched on. However,  we suggest you to turn off the coffee machine every single use. You will spend less energy. Keeping the pump espresso switched on, does not reduce the preparation time, because thanks to the automatic functions, the heating time is very short.

Question 50

Can I disable the auto-off functionality on my pump espresso machine?

Accepted Answer

If your machine is equipped with a manual override is it possible however this depends on the model you have. Please refer to your user manual to find if this is possible.

Question 51

I noticed that my last cups of coffee was colder. Why does this happen?

Accepted Answer

If you have been using your pump espresso machine for some time and you never performed a descale, it is possible that lime scale may have formed inside your machine, impacting on the ideal temperature of your coffee. We highly recommend you to descale your pump espresso in order to prevent the buildup of limescale. DeLonghi has developed a full range of natural descaler products, Ecodelcalk, perfectly designed for our coffee machines and a specific water softener filter to reduce lime scale deposits inside the coffee machine.

Question 52

Can I prepare other beverages with my pump espresso?

Accepted Answer

Yes you can prepare other types of beverages, for example using the hot water function.

Question 53

Where can I get parts for my Dolce gusto machine?

Accepted Answer

Please contact Dolce-Gusto For US residents at 1-800-745-3391 or visit their website

Question 54

What is the best way to store my coffee beans?

Accepted Answer

You should always store your beans in either the bag they come in as long as it has the safety valve and be sure to squeeze out all the air, OR, you can store them in an airtight container and store them in a cool dry place.

Question 55

Why is the espresso coming out too slowly?

Accepted Answer

There may be too much coffee in the filter. It should be one level scoop for a single espresso. and two scoops for double. Make sure do not use the ESE pod filter with pre ground coffee. When pressing the coffee with the tamper do not press as firmly and make sure your grind is not too fine. It may require descaling or the filters may require cleaning or replace.

Question 56

Why is so difficult to insert or remove the filter from the portafilter on my Dedica unit?

Accepted Answer

Rather than trying to force the filter in with your hands or fingers, place the filter basket upside down on the counter (use a towel underneath the filter to avoid scratching the counter surface), and then with the portafilter face down, align it with the filter basket and press down gently with your body weight until it snaps into place. To remove it from the portafilter watch this short video

Question 57

Which are the regular cleaning procedures of la Specialista?

Accepted Answer

Keep your La Specialista in great working condition by regularly cleaning the components, including the EASY CLEAN filters and outlets. Watch this video to discover how to clean your La Specialista:

Question 58

Why is the grinder of my La Specialista making a loud tapping noise?

Accepted Answer

There are a few reasons that could cause a loud noise with your grinder. First, ensure that after a grind that the amount of ground coffee in the filter is correct and not too low. Make sure the beans container is empty and ensure that the grinder funnel is clean and not clogged with coffee ground. If this is the reason use the cleaning brush to unclogged the grinder funnel as described in the manual. Check that you have correctly cleaned and inserted the upper burr properly into the grinder as described in the manual. Add beans back into the container and make another grind delivery to ensure the noise has stopped.

Question 59

Why the top right green light of EC860 is keep blinking?

Accepted Answer

Unit needs to be primed, follow these instructions: Insert the water spout. The light should stop flashing and stay a steady green; If that doesn't happen, try to reinsert it. If light goes to steady green push the button showing 3 water drops. water will start to flow from the water spout Unit is now primed and the lights will flash while it is heating up

Question 60

How to set up my Dedica espresso pump?

Accepted Answer

To answer your question, please refer to the video that we have conveniently linked for you.

Question 61

How do I set up my EC155 espresso pump?

Accepted Answer

To answer your question, please refer to the video that we have conveniently linked for you.

Question 62

How do I access the settings menu on my Dedica espresso pump?

Accepted Answer

To answer your question, please refer to the video that we have conveniently linked for you.

Question 63

Can I change the water temperature on Dedica range?

Accepted Answer

Yes, Dedica has three temperature settings available: Low, Medium and High, which you can easily set on your coffee machine. The temperature of your coffee is important. To help with this, we recommend using the De'Longhi thermal coffee glasses collection. These glasses are made of thermally insulated borosilicate glass and are comfortable to use, while also keeping your coffee at the desired temperature.

Question 64

How to select the energy saving function on my Dedica espresso pump?

Accepted Answer

To answer your question, please refer to the video that we have conveniently linked for you.