1. Back to homepage
  2. Faq Page


Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

Ask us a question.

How can I insert the Softener Water Filter inside the tank?

  • Verify water hardness through the test strip Set up the date on the topside of the water filter in order to control the cycle of use.
  • Draw and fill up with water the tankTo activate the water filter it is necessary to fill it with water (18 fl oz 500 ml at least).
  • Immerse the filter inside the tank, apply a light pressure to remove the excessive air and finally insert the filter in appropriate site.
  • Close again the tank with its lid and insert it in your machine.Warning: water filter consumes its efficacy after two months of using.
  • If the machine does not work for a long period of time it is necessary to remove the water filter.