Q: What are the ideal conditions for well being?

During the summer the temperature should be around 27 ° C, with a relative humidity of about 50%.

Question 1

Can I extend the hose on my portable air conditioner?

Accepted Answer

We do not recommend that you lengthen the exhaust hose as this can damage the product. The hose supplied is about 4 feet in length. Before buying please ensure that you have enough space to position the portable air conditioner near a window or door.

Question 2

What are the considerations in using a portable air conditioning unit?

Accepted Answer

Portable air conditioners are extremely versatile units that can be easily moved from one room to another. They are ready for use without installation. However, it is necessary for the machine to be near a window or door to allow it, through the tube provided, to remove hot and humid air from the air conditioned room to outside.

Question 3

Do portable air conditioners work without the hose?

Accepted Answer

No. Our portable air conditioners are designed to work by expelling hot air out of the back of the unit using the 4 foot hose supplied with the unit. The air conditioner can also be installed semi-permanently in a room by drilling a hole through a wall.  In this case you should follow the instructions provided in the user manual. User manuals can be accessed and downloaded directly from our website.

Question 4

Can the hose be extended?

Accepted Answer

We do not recommend that you lengthen the exhaust hose as this can damage the product. The hose supplied is about 4 feet in length. Before buying please ensure that you have enough space to position the portable air conditioner near a window or door.

Question 5

How long is the hose on a portable air conditioner?

Accepted Answer

The hose is around four foot.

Question 6

What are the ideal conditions for well being?

Accepted Answer

During the summer the temperature should be around 27 &deg; C, with a relative humidity of about 50%.

Question 7

What are the pros and cons of using a portable air conditioner?

Accepted Answer

Portable air conditioners are extremely versatile units that can be easily moved from one room to another. They are ready for use without installation. However, it is necessary for the machine to be near a window or door to allow it, through the tube provided, to remove hot and humid air from the air conditioned room to outside.

Question 8

How do I choose the portable air conditioner best suited to the environment that I have?

Accepted Answer

To find the perfect air conditioner for your needs, you need to measure the dimensions of the area, noting the characteristics of the space, arrangement of rooms and sun exposure.Our portable air conditioning unit are designed to treat a single room at a time.Please contact our Customer Service Department with any questions you may have and we will be happy to assist you.

Question 9

What are the benefits of Air to Air models?

Accepted Answer

Air to Air portable air conditioners are designed to operate by removing the humidity and hot air from the room through the exhaust hose and blowing cold air into the room reducing the room temperature.

Question 10

What are the benefits of Water to Air models?

Accepted Answer

The 'water to air' models, in comparison with the 'air to air' models, are equipped with a tank containing water. The water serves to cool the condenser (the hottest part of the appliance), allowing the maximum efficiency of the air conditioner and thus better performance.

Question 11

How does the air conditioner release the water?

Accepted Answer

The unit is designed to collect the humidity and moisture from the air in the room where it is collected in an internal tray. The water is then utilized to cool the system maximizing the performance.

Question 12

I just purchased an air conditioner, I turned it on but will not start. What is the reason?

Accepted Answer

A few things to check before turning on your air conditioner are: For models equipped with an LCDI plug please check that the RESET button is engaged. If your unit was transported or stored vertically please keep the unit in an upright position for a minimum of 6 hours or more to allow the compressor oil to redistribute. Do not turn the unit on during this time. The compressor is designed to start after a 3 minute delay to protect any compressor damage. Please watch the video below for more information

Question 13

Do Portable Air Conditioners also dehumidify?

Accepted Answer

Yes, all air conditioners dehumidify. Lowering the temperature automatically means lower humidity in the environment. To stay comfortable, it is not enough just to lower the temperature, but it is equally important to lower the level of humidity in the environment.

Question 14

What happens when the water tank is empty on the water to air models?

Accepted Answer

When the water in the tank depletes, the air conditioner continues to operate only air to air mode.

Question 15

Do I still need to use the hose when my air conditioner is in dehumidifying only mode?

Accepted Answer

For this type of use the device must be prepared in the same manner with the hose extended to allow the moisture to be discharged from the unit.

Question 16

My air conditioner is not dehumidifying, and the drip tray is empty - why is this?

Accepted Answer

For Pinguino Air Conditioners this is normal as they are equipped with a system to recycle the water which is then in turn used to cool the condenser.

Question 17

How do the Air to Air models reuse the water?

Accepted Answer

Most of our Portable air conditioners use the collected condensation which is sprayed onto the condenser to accelerates cooling.. This increases the performance of the air conditioner, providing high performance and maximum efficiency.The advantages of the air to  air conditioners are: Excellent performance and efficiency performance.

Question 18

Do the air conditioners also include a heating function?

Accepted Answer

Some of the portable air conditioners are supplied with a heating function.The heat function is performed using a Heat pump system which reverses the refrigerant cycle to heat the room and exhaust cool air out through the rear hose.

Question 19

What is "Real Feel" technology?

Accepted Answer

De'Longhi 'Real Feel' Technology is an innovative technology which guarantees a high level of comfort. This technology works simultaneously with the temperature and the relative humidity finding the optimum level of comfort. Once achieved, the machine automatically modulates the action of the compressor and the fan speed to keep them at the correct levels.

Question 20

What is EER?

Accepted Answer

EER stands for Energy Efficiency Ratio.The energy efficiency index indicates the ratio of the cooling capacity and power consumption.EER determines the energy efficiency class of the machine.However, portable air conditioners are not regulated by the Department of Energy (DOE) so this does not apply to portable air conditioner.

Question 21

On the back or in the filter compartment of my Pinguino there is a valve with cap - what is it for?

Accepted Answer

This cap should be removed to empty the circuit before putting the air conditioner away at the end of the summer season.

Question 22

Can the service engineers service my air conditioner at home?

Accepted Answer

No, we are not offering this service right now.

Question 23

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 24

What are the Decibel level of a portable air conditioner?

Accepted Answer

The decibel level change by models and feature. Normally the decibel is around 55 dBA but could go down to 50 dBA when activate the Arctic Whisper mode (only model with this feature)

Question 25

How long is the warranty on my Portable air conditioner?

Accepted Answer

Depending on the model, the warranty is either one, two or three year full coverage with or without an additional 4 years on any part of the sealed system, part only no labor.

Question 26

What is the room size for my portable air conditioner?

Accepted Answer

ROOM SIZE BEFORE 2018 ROOM SIZE AFTER 2018

Question 27

What F1 error message means on my portable air conditioner?

Accepted Answer

F1 means there is an air clogged on the pump system of your portable air conditioner. In order to clear that error message you need to: - turn the unit off - make sure the pump connector is inserted correctly on the unit - no obstruction or kinks on the drainage hose - turn the unit on If the problem persist you can contact us at this link or visit our website

Question 28

how far away does the remote work on my portable air conditioner?

Accepted Answer

The remote will activate the unit up to 6 feet away.

Question 29

How long my warranty is on my De Longhi product?

Accepted Answer

The warranty period varies based on product. Please refer to the chart here below:   Fully automatic espresso maker  2 years Portable air conditioner  1 or 2 years (depending the model) + 4 years on sealed system Dehumidifier  1 years + 4 year on sealed system  Other products  1 year  Please always refer to the warranty card include with the product for the actual warranty information

Question 30

Why does my Portable air conditioner list two different BTU’s values?

Accepted Answer

Effective October 2017, there is a new federal test procedure for Portable Air Conditioners.  Your Portable air conditioner may have the BTU claim of both standards (old and new), however this is due to changes  in the testing procedure, not  the performance of the portable air conditioners themselves. For more information please visit AHAM website by clicking here

Question 31

Why is the cooling capacity lower on newer models versus older models?

Accepted Answer

Federal regulations require manufacturers to calculate cooling capacity based on a specific test procedure, which was changed in October 2017. Models manufactured before October 2017 were tested under a different testing procedure and cooling capacity is now measured differently than in prior years. However, this is due to changes in the testing procedure, not  the performance of the portable air conditioners themselves. For more information please visit AHAM website by clicking here

Question 32

What is the DOE testing procedure: 10 CFR Appendix CC to subpart B of 430 mean?

Accepted Answer

Effective October 2017, this is the new testing method defined by the Dept of Energy (DOE) they use to measure the cooling capacity (BTU) of a portable air conditioner.

Question 33

Why do I see two Pinguino Apps in the App Store?

Accepted Answer

The reason you will see two Apps is because the App labeled "Pinguino WiFi" is only to be used if you own model PACAN140EKF. All others Pinguino WiFi models require the use of the App labeled "Pinguino".

Question 34

Does my Pinguino Wifi work with Alexa or Google Home?

Accepted Answer

Yes, your Pinguino portable air conditioner is compatible with Alexa and Google Home by following the steps below: *Please note: commands must be asked exactly as written*

Question 35

Why do I see two Pinguino Apps in the App Store?

Accepted Answer

The reason you will see two Apps is because the App labeled "Pinguino WiFi" is only to be used if you own model PACAN140EKF. All others Pinguino WiFi models require the use of the App labeled "Pinguino".

Question 36

What does the error "E1" mean on my Pinguino Wifi?

Accepted Answer

The error message E1 means there is an internal communication failure of the wireless module. Please contact our Customer Service to troubleshoot.

Question 37

What are the commands compatable with Alexa for my Pinguino?

Accepted Answer

Please see here a list of commands compatible with Alexa and your Pinguino: 1) Alexa, turn on Pinguino 2) Alexa, turn off Pinguino 3) Alexa, set Pinguino to "??" degrees 4) Alexa, increase Pinguino temperature 5) Alexa, decrease Pinguino temperature

Question 38

What type of refrigerant gas is used in my Pinguino portable air conditioner?

Accepted Answer

There are different models that utilize different refrigerant so it depends on the model you have. You can find the type of refrigerant gas used and the quantity on the rating label of your unit. The rating label can be found on the back or the side of your air conditioner.

Question 39

The exhaust hose on my portable air conditioner feels hot to the touch, is this normal?

Accepted Answer

The unit is designed to exhaust the hot air in the room through the exhaust hose and out the window. Depending on the room temperature, it is normal for the exhaust hose to feel very warm to the touch.

Question 40

My unit is displaying an HL or Ft error message, what does this mean?

Accepted Answer

The Ft, HL error message mean that the unit is full of water and requires it to be drained. The drain hose is found on the back of the unit, unplug the stopper and drain your unit.

Question 41

Why does the fan continually run when my air conditioner is on?

Accepted Answer

The unit is designed to continually monitor the rooms temperature while the unit is powered on by running the fan. The compressor will cycle on when the temperature that is being read is higher than the temperature you set. The unit will cycle off when the desired temperature is met. The fan and compressor work together to maintain a comfortable living environment.

Question 42

How do I set the digital timer on my portable air conditioner?

Accepted Answer

Depending on the model of the portable air conditioner you own the way to set the timer may vary. The timer can be set where you choose a delay on time or you choose how many hours the unit will run and when to turn off. To set these times press the timer button on your display and use the "-" and "+" buttons to set the desired numbers of hours (please note: some units are 12 hour timers and some are 24, refer to the manual for your specific model). If you are choosing a delay start time the unit must be off while you are setting the time. If you are choosing when the unit should turn off the unit must be operating while setting the time. NOTE: these time settings are one time settings.

Question 43

​Why do I hear a clicking noise when the portable air conditioner is operating?

Accepted Answer

The clicking noise is simply the compressor cycling on and off while it is registering the internal temperature of the room that it is being used in.

Question 44

What is the AUTO mode function on my portable air conditioner, and how does it work?

Accepted Answer

AUTO mode is a setting where the air conditioner will change the speed of the fan based on the set temperature and room temperature.

Question 45

​Air conditioner produces an unpleasant odor​, why is this happening?​

Accepted Answer

​Check the dust filter is clean​ make sure the filter is not clogged or dirty. Clean the filter by rinsing under water and air dry before placing back inside the unit​.

Question 46

What are Decibels, or dB(A)?

Accepted Answer

They are the international measuring unit for noise​:​ 40 dB(A): typical noise level inside a library 60 dB(A): the sound power of normal conversation 120 dB(A): the noise level of a plane during takeoff ​

Question 47

​How does the portable air conditioners’ window kit work?

Accepted Answer

The window kit fits standard windows up to 38 inches wide. Some models are supplied with two of the 38 inch. brackets. There are also models available with a 10 inch. extender. Regardless of what your model is equipped with, if you need them, you can also purchase these parts. Be sure the window is close to an outlet with a 3 prolong plug. After setting the bracket in place, close the window against the bracket to hold the place. Then attach the hose to your unit and fit the exhaust hose into the small cutout in the bracket.

Question 48

What is required when using a portable air conditioner?

Accepted Answer

​ Generally, portable air conditioners require three things: space for the unit, a power outlet, and an external window to vent the exhaust hose.​ Units can also be set up as a permanent room solution by venting through an external wall to the outside.

Question 49

Why to choose a portable air conditioner?

Accepted Answer

Portable air conditioners are extremely versatile units. Consumers choose portable Air Conditioners because they are easy to be installed. After locating the AC in your selected room, installation takes minutes. Another benefit is portability, and a favorite feature is that the view and use of the window are not lost. However, the unit needs to be near a window or French door so its exhaust hose can discharge hot and humid air outside. Best with double hung windows and sliders, the installation can be more challenging with casement windows. Portable air conditioners are a great solution when you are on one floor and can easily move your AC from room to room but do require a nearby window to vent exhaust air.

Question 50

What does the error message CF mean on my portable air conditioner?

Accepted Answer

CF stands for "Change Filter". Your unit requires to change the filter which is located on the bottom of the unit. Please follow the instruction manual for step by step operation and instrucions.

Question 51

How do I descale a Portable Air Conditioner?

Accepted Answer

Water to Air portable air conditioners require water in order to run at full power thus resulting in calcium build up which could be a problem.Some unit may have a water softener filter to change (i.e. PACWE130) while others require to be descale (i.e. PACW130E). If the unit need to be descale just fill descaler solution according to the manual into the water tank and let the unit run until the solution runs out.If the unit require a new softener filter follow the direction on the manual how to remove and reinstall the filter.

Question 52

How do I vent a Portable Air Conditioner?

Accepted Answer

Our units are designed to vent through a window or a wall: For wall installation: The units must be vented on an exterior wall and the air must be driven out of the home. The hot air coming from the unit contains moisture which will produce mold if vented internally. A hole must be cut into the wall leading to the outside similar to a dryer venting system. For window installation: The window bracket sits in the window sill and the hose and nozzle are connected to the bracket and the back of the unit. All the hot moist air is excreted from the unit out through the hose. You can watch the video here below

Question 53

My Portable Air Conditioner compressor keeps shutting off, what can I do?

Accepted Answer

Always check to make sure the units display is not showing the empty tank symbol. If empty tank symbol is showing drain the unit. Check the settings and make sure the room temp is warmer then what the unit is set at. Check that the exhaust hose is connected to the unit properly and make sure there are no kinks or bends in the hose. Check that the filters are clean and free of dust and debris.

Question 54

Why does my Portable Air Conditioner fill up with water so frequently?

Accepted Answer

The unit is designed to collect the moisture from the air in the room. If the room has a high humidity level, the unit will work harder to cool the air thus collecting more water. Once the air in that room has been cooled, the unit will collect less water. The unit will shut down when the tank is filled to avoid overflowing. The unit will need to be drained before restarting.

Question 55

I changed the filter on my portable air conditioner but the error message CF is still there, why?

Accepted Answer

After you change the filter, you need to reset the alarm CF by holding the ON/STANDBY button for 10 seconds. Please refer to your units instruction manual for more information.

Question 56

What does the lock icon mean next to the device name on the app?

Accepted Answer

When the lock icon appears next to the device name, that means no other phone app can be synced to othat device at that time.

Question 57

Can the name of the device in the app be changed?

Accepted Answer

The name of the devices can be changed on the app. For example: you could name one living room or bedroom.

Question 58

How many different phones can be synced to a portable air conditioner with WIFI?

Accepted Answer

4 units can be synced to the same unit.

Question 59

My Portable Air Conditioner is not blowing cold air. What can I do?

Accepted Answer

If your Portable Air Conditioner is not blowing cold air please check the following: check that the unit temperature setting is lower than the room temperature; check that the fan is blowing warm air from the back of the unit; check that you hear the compressor kick on after start up (could be a 3 minutes delay); check that the filter is clean and unit has not error messages. Note: if this does not resolve your issue you may contact our toll free numbers for assistance: For US 1-800-322-3848 For Canada 1-888-335-6644 or check the service locator found in this website for the closest service center

Question 60

My portable air conditioner keeps shutting off &#40;compressor stops&#41;.

Accepted Answer

Always check to make sure the unit's display is not showing the empty tank symbol. If shown drain the unit; Check the setting and make sure the room temperature is warmer then what the unit is set at; check that the exhaust hose is connected to the unit properly and make sure there are no kinks or bends in the hose; check that the filter is clean and free of dust and debris. Note: if this does not resolve your issue you may contact us at this link or look for the closest service center here

Question 61

My Portable Air conditioner is plugged in but the display is blank. What can I do?

Accepted Answer

If your unit is plugged in but the display is blank: check to make sure the unit did not blow a fuse; for models equipped with an LCDI plug please check that the RESET button is engaged. Note: if this does not resolve your issue you may contact us at this link or visit our service locator here

Question 62

What is "Arctic Whisper technology"?

Accepted Answer

Arctic Whisper models are designed to reduce the noise level of the product thanks to a system of sound insulation and innovative components.

Question 63

Why I cannot change the fan speed on my Portable air conditioner, when the unit is on the heating function?

Accepted Answer

The unit will allow you to change the fan speed by pressing the fan button, however, if the room temperature is very high or very low the unit will regulate the fan speed automatically.

Question 64

Is my air conditioner supplied with a drain hose for automatic drainage?

Accepted Answer

No. The unit is not designed to drain automatically. It will only operate at optimal performance when used within the guidelines of how it was designed.