Q: The paddle of my Multifry continues to turn when I open the lid. Is this normal?

Yes – this is normal. The paddle will continue to turn so you can add ingredients or check the level of cooking whilst theprocess is underway. The mixing process will continue uninterrupted.

Question 1

Can I pour liquids into my Multifry bowl?

Accepted Answer

Yes, the bowl can contain liquids without the risk of leaking. However you should never fill the bowl above the maximum level.

Question 2

Can I use my Multifry when it is empty?

Accepted Answer

Your Multifry should never be switched on when empty. Operating the product without food can cause damage to the product.

Question 3

Do I need to preheat my Multifry before inserting and cooking food?

Accepted Answer

No, your Multifry should never be preheated before inserting food.

Question 4

Does the timer switch the Multifry off automatically when the cooking is finished?

Accepted Answer

No, the timer is not designed to turn your Multifryoff when the food has been cooked.The timer is removable and is designed to help youcontrol the cooking process from a distance.

Question 5

How many heating elements are in the Multifry?

Accepted Answer

Depending on the model, some are equipped with a lower and upper heating element. Some model only have the upper heating element.

Question 6

What are the Multifry food capacities?

Accepted Answer

The maximum capacities for potatoes are:FH13633.7 lbs of fresh potatoes to peel3.3 lbs of frozen potatoesFH1163 and FH11303.3 lbs of fresh potatoes to peel2.7 lbs of frozen potatoes

Question 7

The paddle of my Multifry continues to turn when I open the lid. Is this normal?

Accepted Answer

Yes &ndash; this is normal. The paddle will continue to turn so you can add ingredients or check the level of cooking whilst theprocess is underway. The mixing process will continue uninterrupted.

Question 8

When I turn my Multifry on the paddle does not turn. Why is this?

Accepted Answer

To ensure the best possible results the paddle begins to turn a few minutes after the cooking begins.

Question 9

Does Multifry prepare fresh potatoes with minumum oil?

Accepted Answer

Frozen potatoes can be cooked without adding oil, while for fresh ones it is necessary to insert a small amount of oil for example for 2.2 lbs 1( kg)  of potatoes 1 Tbsp (14 ml) of oil are enough.

Question 10

Can I use containers (aluminium, ceramic, plastic, etc.) in the Multifry?

Accepted Answer

No containers should be used within the fryer; however you can use grease proof paper with certain recipes.

Question 11

Is it possible to cook bread with Multifry?

Accepted Answer

Yes you can also use our Multifry machine for making bread.

Question 12

Does Multifry allow to mix without heating?

Accepted Answer

No, the product is not equipped with a dough fonction, so it is not possible to stir without heating.

Question 13

The Multifry paddle doesn’t work. What could be the reason?

Accepted Answer

The Multifry paddle, as indicated in the instruction manual, begins to stir once the bowl reaches temperature.If this does not occur within 15 minutes of the unit being turn on please contact our Customer Care

Question 14

Is the Multifry bowl non-stick?

Accepted Answer

Yes, the ceramic coating on the bowl guarantees excellent non-stick properties and is also scratch-resistant.

Question 15

When I open the Multifry lid, the ventilation stops. Why it happens?

Accepted Answer

For safety reasons, when you open the lid, the ventilation will be interrupted momentarily. To ensure the continuity of the cooking, the lower heating element continues to work (if equipped with lower heating element).When you will close the lid, the ventilations will start again.

Question 16

Can I open the lid when my Multifry is working?

Accepted Answer

Yes, you can open the lid to add ingredients or to check the level of cooking. In this case if the paddle is working, it will continue to run. The ventilation will momentarily stop and will start again when you close the lid.

Question 17

Can I fill up the tank of my Multifry over the maximum level?

Accepted Answer

No you can't, because to simplify the extraction of the bowl from the housing and to ensure maximum safety of use, it is not possible to exceed the maximum level.

Question 18

What are the necessary precautions while inserting the bowl in Multifry?

Accepted Answer

The tub is automatically inserted in the central pivot. Therefore, to avoid breakage, do not rotate it manually to find the correct position.

Question 19

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 20

How can I remove the limescale deposits from around the lid of my kettle?

Accepted Answer

In order to remove limescale deposits from around the lid of your kettle we would recommend a solution of one part white vinegar and two parts water.You may need to soak a kitchen towel in the solution and leave on the marks if they have been left for a long time.Only use a nonabrasive cloth to remove, such as a microfibre cloth.We would not recommend most proprietary descalers as these can often damage the paint on enamelled kettles.To avoid a build-up, particularly in hard water areas, do this monthly after you have descaled your kettle.

Question 21

Why does the ventilation fan stop when I lift the lid on my Multifry?

Accepted Answer

When you open the lid, ventilation pauses briefly for safety reasons. It starts again when the lid is closed.

Question 22

Do I need to preheat my MultyFry before inserting and cooking the food?

Accepted Answer

No, you place the food in first and then turn the Multifry on.

Question 23

Is the bowl of my Multifry non-stick?

Accepted Answer

Yes. The ceramic coating on the bowl guarantees excellent non-stick properties and is also scratch-proof, however, we would recommend not to use metal utensils but instead heat resistant plastics and wood.

Question 24

Can I pour liquids into the bowl of my Multifry?

Accepted Answer

Yes the bowl can contain liquids without the risk of leaking. This is unique to MultiFry in the static hot air fryer market. However you should never fill the bowl above the maximum level.

Question 25

How do I clean  the Multifry hot air discharge grille?

Accepted Answer

We recommend cleaning the hot air discharge grille with a damp cloth using only neutral detergents for dishes. Do not remove the grille.

Question 26

What is the difference between an electric oven, a fryer and Multifry?

Accepted Answer

Multifry is an innovative cooking appliance and comes as 3 products in 1: electric oven, low-oil fryer and multicooker, to meet each and every need in the kitchen. You can prepare many delicious recipes, quickly and easily, for all the family with just one single product. Also now available is the Multifry with steel grill accessory,. Discover all the models on our website clicking here

Question 27

What can I prepare with Multifry?

Accepted Answer

The De'Longhi Mutlifry is also referred to as Multicuisine due to its versatility. You can fry in a more healthy way (using just 1 spoon of oil for fresh potatoes, none for frozen) and prepare a number of other delicious dishes such as soups, meat, fish and rice course and desserts. Discover the full list of tasty recipes on our recipe app. Download DE LONGHI free recipe app from App Store & Google Play!

Question 28

I set the timer, but the Multifry turns off. Why is this?

Accepted Answer

The timer included in the Multifry it is removable but does not shut the appliance off, it just indicates the end of cooking process with two series of "beeps" separated by about 20 seconds.

Question 29

Which parts of my Multifry are dishwasher safe?

Accepted Answer

The mixing paddle, non stick bowl and the plastic lid can all be placed in the dishwasher for cleaning.