Question 1

How do I descale my kettle?

Accepted Answer

To prolong the life of your new kettle descaling should be carried out on a regular basis. The frequency required will depend on your water hardness. If you have particularly hard water we would recommend the kettle is descaled every month. For very soft water areas we would recommend that you descale your kettle every three months. Care should be taken with proprietary kettle descaler as these could damage the surface finish of the kettle. Please ensure you follow the instructions carefully. If you do not want to use a proprietary descaler we would recommend a solution of one part white vinegar and two parts water. Switch the kettle on, remembering to switch it off just before the boiling point. Leave the solution in the kettle for a while, dependant on the severity of the scale inside and then empty the kettle. Refill with fresh water, boil, empty and repeat this process once more. Your kettle can now be used.

Question 2

My De’Longhi kettle is noisy. What can I do?

Accepted Answer

All kettles regardless of manufacture will make a noise while boiling. The noise level is determined by the power rating, the body material and theshape. Your kettle will get noisier as it reaches the boiling point. Once your kettle has boiled the noise will stop. If your kettle is older, descaling the kettle may reduce the noise.

Question 3

My kettle has what looks like rust deposit forming inside

Accepted Answer

This is more than likely due to limescale build up. Limescale or staining from mineral deposits in some parts of the country can manifest itself as a brown deposit. Descaling your kettle should remove the brown deposit. To reduce limescale build up use filtered water.

Question 4

My kettle is sputtering water from the spout

Accepted Answer

The kettle may be overfilled which can cause sputtering/over-boil. If the kettle has just been descaled check the solution has been completely rinsed away because this can also cause over-boil.

Question 5

My kettle switches off before boiling. What can I do?

Accepted Answer

Your kettle may require descaling as a build-up of limescale deposits can affect the function of your kettle.

Question 6

The lid is broken on my kettle. What can I do?

Accepted Answer

You may contact our toll free number (For US residents 1-800-322-3848; For Canada residents 1-888-335-6644) for assistance or visit our website

Question 7

Where can I purchase a replacement filter for my kettle?

Accepted Answer

You can purchase on our website

Question 8

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 9

How can I remove the limescale deposits from around the lid of my kettle?

Accepted Answer

In order to remove limescale deposits from around the lid of your kettle we would recommend a solution of one part white vinegar and two parts water.You may need to soak a kitchen towel in the solution and leave on the marks if they have been left for a long time.Only use a nonabrasive cloth to remove, such as a microfibre cloth.We would not recommend most proprietary descalers as these can often damage the paint on enamelled kettles.To avoid a build-up, particularly in hard water areas, do this monthly after you have descaled your kettle.

Kettle