Question 1

Where can I find the ice cream recipe book?

Accepted Answer

You can find the pdf of the recipe book here!

Question 2

What kind of ice cream maker do you produce?

Accepted Answer

We produce gelato maker with the compressor technology built in. Thanks to the compressor it allows the preparation of gelato at a constant temperature.

Question 3

How can I reduce the ice cream preparation time?

Accepted Answer

A secret to reduce the time of preparation of ice cream is to use the mixture of the ingredients already cold (never frozen) rather than at room temperature. Remember also that the amount of the mixture and the external temperature of the environment can affect the ice cream preparation time .

Question 4

Why when using the ice cream maker with compressor sometimes it creates an iced layer on the bottom of the bowl?

Accepted Answer

As for ice cream machines the function COOLING is provided, therefore if the machine is left in this cycle for more than one minute it will begin to form a thin layer of ice on the bottom of the bowl. It is important to be careful when using the function COOLING, as the possible formation of ice could cause the machine malfunctioning due to the obstruction of blade rotation.

Question 5

What is the function of the cooling cycle in ice cream maker by compressor?

Accepted Answer

This function enables you to add ingredients and check the consistency of the ice cream, stopping the movement of the blade. The cooling function should be maintained no more than one minute.

Question 6

How can I help the extraction of the bowl from its place after the preparation of ice cream?

Accepted Answer

Before preparing the ice cream we recommend to remove the bowl and dampen the aluminum bottom of the machine with a form of alcohol that would be used for consumption such as vodka or rum. Be careful not to pour it in the center (plastic).Then make sure to place a perfetly dried bowl inside the machine. In this way the extraction of the bowl will be easier and faster.

Question 7

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 8

How to use my gelato maker?

Accepted Answer

To answer your question, please refer to the video that we have conveniently linked for you.

Gelato maker