Question 1

Do any of your heaters contain PTFE?

Accepted Answer

None of the De'Longhi heater parts contain PTFE type materials.

Question 2

Why can`t I use an extension cord with my heater?

Accepted Answer

Please do not use an extension cord due to the risk of overheating.

Question 3

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 4

Why my panel heater alarm goes off?

Accepted Answer

This unit is equipped with an alarm that goes off when unit is overheat. Please remove any obstruction from the unit. Unplug it and let it cool down.

Question 5

How much does it cost to run my heater?

Accepted Answer

The cost to run an electric heater depends on the type of house, size of room, and quality of insulation in the home. However,  the maximum consumption of the heater will be 1 kWh per kilowatt of heat. For example, if you have a 1500W heater the maximum it will use is 1.5 KWh. However,  the unit will cycle on and off so while the unit is off it will not consume any electricity. Electric heaters heat only the room you are in and not the entire house. They provide extra heat only where required and help to optimize energy consumption. Electricity costs vary across suppliers. If you check your bill you will be able to find out how much you are paying per KWh. In 2017,  the average cost in North America was $0.12 per KWh. For example: If the unit runs continuously for 10 hours without cycling off it will consume 1.5kWh x 10 hours x  $0.12 = $1.80.

Question 6

Can I use a Smart Plug to run my De’ Longhi Heater?

Accepted Answer

If your DeLonghi heater has an electronic digital display, NO, you cannot use a Smart Plug as it will not be able to turn on the unit. If your unit is "Non Digital" meaning it has a dial or knob you can set to turn it on, then YES you can set it to the ON position and control it using a Smart Plug schedule. Please note: the wattage of the Smart Plug MUST be suitable to accommodate the wattage of the unit you are using it on.

Panel heater