Question 1

Which descaler should I use?

Accepted Answer

We only recommend DeLonghi descaler for our coffee machines. You can purchase on our website

Question 2

Can I make hot chocolate with my bean to cup machine?

Accepted Answer

Yes. If you own the unit that has the hot chocolate feature. (ESAM6900)If your unit is equipped with an external frother you can make hot chocolate using chocolate powder and milk.If your unit is only equipped with a milk tank we DO NOT recommend using a chocolate powder in the milk tank container. You can make hot milk using the machine and add your chocolate powder to your cup.

Question 3

How can I set the language on my bean to cup machine?

Accepted Answer

The language change setting can be found in the display menu. For full instructions refer to the user manual. If you want to reset and change the chosen language see related articles.

Question 4

How can I use pre-ground coffee with my bean to cup machine?

Accepted Answer

Your De'Longhi fully automatic coffee maker has a groundcoffee function, which is perfect for using an alternative coffee to your usualchoice of beans.It is important to note that only one single serving of coffee (one scoop only) can be delivered at a time and only when the machine is set to the pre ground function.

Question 5

How do I adjust the coffee grinder?

Accepted Answer

The grinder dial is located inside the bean container. For course grind setting: hile the machine is grinding increase the setting by one notch towards the 7. For a fine grind setting: while the machine is grinding increase the setting by one notch towards the 1. Please note: only adjust the grinder one notch at a time and only while the grinder is operating. It may take a few coffees before the adjustment will take effect.

Question 6

How do I adjust the grinder to a finer setting?

Accepted Answer

To increase the strength of your coffee the grinder can be adjusted. Please carry out the following steps:- The grinder dial is located inside the bean hopper. Deliver a coffee. While the machine is grinding decrease the setting by one notch towards the 1. Please only adjust the grinder one notch at a time and only while the grinder is in operation. It may take a few coffees before the adjustment will take effect.

Question 7

How to descale my  fully automatic coffee maker?

Accepted Answer

All of our fully automatic coffee makers have a dedicated descaling process.Please refer to the instruction manual for descaling your unit or the FAQ section for your specific model. We recommend to use our De' Longhi descaling solution which is designed specifically for our machines. You can purchase from our website

Question 8

How do I insert the water filter?

Accepted Answer

Remove the filter from the packaging. Place the filter under a faucet and fill with water to remove any air. Fill the water tank and place the filter horizontally inside the water tank untill all the air bubble have stopped.Insert the water filter vertically into the water filter location. See our tutorial videos:

Question 9

Is there a water filter available for the non-compact bean to cup machine?

Accepted Answer

If the model number of your bean to cup machine begins with 'ESAM' the water filter currently available is only for model ESAM6900.

Question 10

My bean to cup machine will not switch on. What can I try?

Accepted Answer

Your machine may be OFF. Make sure the switch on the back (if provided) is ON. You may contact us at this link or look for the closest service center here

Question 11

The grinder is noisy. What can I do?

Accepted Answer

If the grinder is noisy and not grinding beans there may be a stone from the coffee beans in the grinder. The following steps will rectify the problem: Remove the beans from the container. Use a vacuum cleaner to remove any foreign objects from the bean hopper. Refill with a small amount of beans, and deliver a coffee to ensure the blockage is cleared. Press the one cup button to check the grinder is clear.

Question 12

What is the temperature of the milk on an automatic bean to cup machine?

Accepted Answer

Automatic milk carafes designed by De'Longhi will heat the milk to a optimal temperature that preserves the flavor and aroma of the milk. If milk is over-heated it degrades the &ldquo;fresh&rdquo; properties of the natural fats and proteins.  This results in a milk flavor and aroma that is considered undesirable when fresh milk is used.  As coffee is delivered at a higher temperature to the frothed milk you can change the temperature of your coffee in the following manner: Increase the coffee temperature in the menu setting (see your instruction manual). Increase the amount of coffee delivered to your cup and reduce the amount of milk (see programming your milk drink in your instructions). Pre-heating your coffee cup also limits your coffee drink dropping in temperature.

Question 13

Coffee is spraying inside my machine when I use "ground" coffee. Why is this?

Accepted Answer

It is normal that there will be a small amount of spillage, but if it is excessive please check the following: The coffee needs to be added after the machine is switched to pre-ground setting. If added before it will simply fall through the machine. Use only one full scoop of coffee. Adding more may cause spillage. Adding less may not be recognized by the machine.

Question 14

Do you have tutorial videos on your Fully automatic coffee machines?

Accepted Answer

&#65279;&#65279;&#65279;&#65279;&#65279;&#65279;&#65279;&#65279;Yes we do! You can find them on our Youtube channel clicking here

Question 15

How can I increase the temperature of my coffee on my Bean to Cup machine?

Accepted Answer

The temperature of your coffee can be increased by the following steps: Increase the temperature setting in the digital display menu. For full instructions refer to the instruction manual. Press the rinse button before requesting a coffee. Pre-warm the cups on the shelf of your machine. Alternatively add hot water to the cup and empty before coffee delivery. Turn off the eco settings (if present).

Question 16

How do I clean my infuser?

Accepted Answer

Switch your machine off using the power button. Unplug your machine Open the service door. This will either be at the front or the side of your machine. Squeeze the two red buttons on the infuser and gently remove it from the machine. Wash the infuser under the faucet, shake and replace. It is important to do this at least monthly, depending on how much you use your machine. For further assistance please see our tutorial videos below. If your infuser can be accessed at the front of your machine:   If your infuser can be accessed from the side of your machine:

Question 17

How do I descale my Fully automatic espresso maker?

Accepted Answer

Descaling is an important part of caring for your fully automatic espresso maker, and the frequency needed will depend on the water hardness in your area. Please follow the step by step instructions found in your user manual. The process varies by model. You can visit our tutorial video page here  to find your model, or you can find our descaler solution and other accessories by visiting our website  !

Question 18

How do I make a Cappuccino?

Accepted Answer

Cappuccino is an espresso and milk based drink consisting of a ratio of 1/3 espresso, 1/3 hot milk, and topped with 1/3 milk froth.

Question 19

How do I make a latte macchiato?

Accepted Answer

The word Macchiato means marked or stained milk in Italian, and similar in makeup to the caff&eacute; latte.The latte macchiato is hot steamed milk &ldquo;stained&rdquo; with a small amount of espresso.

Question 20

How do I make an espresso?

Accepted Answer

The Espresso is the shortest and most intense shot of espresso but contains less caffeine as caffeine increases with the water quantity. It is a 1 oz shot of espresso. It is best served in a pre-heated espresso cup.

Question 21

How much descale solution should I use in my coffee machine?

Accepted Answer

If your Delonghi descaler solution is in a 100ml pack, the whole packed should be used.If you are using a 500ml bottle, this will count as five portions and the measurements are indicated on the side of the bottle.

Question 22

I cannot insert my drip tray. What can I do?

Accepted Answer

If the shut down process has not been fully completed the infuser will be in the wrong position blocking the tray to be inserted. Please carry out the following recommendations to rectify this problem: With the machine switched on take the grounds container (the container where used coffee is collected) and insert it in its correct position in the machine without the full drip tray assembly. You may need to lift it slightly to get it to insert fully in its slot. Once the door is closed turn the machine on. You should hear the infuser mechanism resetting. Wait for this to stop. Turn the machine off by the power button at the front of the machine. Wait for the shutdown process to complete fully and all lights to go out. The machine may do a rinse at this point. You can now turn the machine off. When you open the service door the infuser will now be in the correct position and you can insert the drip tray.

Question 23

I cannot put my infuser back into the machine because the carriage is in the wrong position. What can I do?

Accepted Answer

It is important to power down the machine correctly before removing your infuser. In order to resolve this issue: Place the grounds container and drip tray into the machine. If you cannot fit the drip tray in, just place the grounds container into the correct position. Close the door. If you have no drip tray you will need to lift the grounds container slightly from underneath the door in order to close the door fully. Press and hold the one cup and two cup buttons. You should hear whirring as the infuser carriage resets. Insert the infuser into the carriage. If you are unable to do so, power down the machine with the Standby button and wait for the machine to shut down fully before reinserting the infuser.

Question 24

My coffee is too weak. How can I improve it?

Accepted Answer

There are several factors that can affect  the taste:* The type of coffee can affect strength. De'Longhi recommends agood espresso coffee. Origin and blend (i.e. whether it is robusta or arabica),and the darkness of the roast affect strength.* The grind may be too coarse. The grind can be decreased one notch at a time during the grinding process.* Try increasing the strength of coffee on your machine settings which will increase the amount of coffee during the grinding process.

Question 25

My infuser is stuck. What can I do?

Accepted Answer

This may happen as a result of power interruption. The infuser can only be removed if the correct shut-down sequence has been followed when the machine is turned off. Always switch the machine off by the power button on the front of the machine and allow the process to terminate.If you are unable to remove the infuser do not force it. Turn the machine back on and wait for the full start up sequence to complete. Shut the machine down by the power button on the front of the machine. Wait for the shut-down sequence to complete. You should now be able to remove the infuser with ease. Please see the video below for further help If your infuser can be accessed at the front of your machine If your infuser can be accessed from the side of your machine

Question 26

My machine is buzzing loudly and not dispensing water. What can I do?

Accepted Answer

If you hear a loud buzzing noise, if the steam or water light is showing and the tank is full, there may be a small amount of air in the system. Please carry out these simple steps:Turn the machine on.Fill the water tank.Place a cup underneath the traditional frother, or attach the hot water spout. Open the steam valve fully for around 30 seconds until water comes out from the frother or press the hot water button. Do not be alarmed if the machine buzzes loudly. See our tutorial video below

Question 27

The general alarm light is showing on my machine. What can I do?

Accepted Answer

If your machine displays a general alarm message or a warning light indicated by a red exclamation mark please carry out the following steps: Switch the machine off using the power button on the front of your  machine, and wait for the shut down process to complete fully before the next step.  Plug the unit off.  Open the service door.  Remove the drip tray and grounds container.  Remove the brewing unit (infuser) by squeezing the two red buttons either side of the 'Push' button.  Pull gently. If the infuser will not freely come out do not force it.  Clean the infuser using warm water once removed.  With the infuser still out of the machine, clean the inside thoroughly using a vacuum  to ensure all grinds are removed. Pay particular attention to the area behind the grounds container.  Replace the infuser.  Clean the drip tray and grounds container thoroughly.  Place the grounds container on the drip tray and slide the tray back into the machine.  Switch the machine on and press the power button. The general alarm light should no longer be showing. Note: if this does not resolve your issue you may contact our toll free number (For US 1-866-528-8323;  For Canada 1-888-335-6644) for assistance or look for the closest service center. Please check the service locator found in this website

Question 28

The grounds container light is on but my ground container is not full.

Accepted Answer

The machine is automatically programmed to send an empty ground container message after a certain amount of coffee's are made or every 72 hours. The emptying process should only been done when the machine is in the on position. If you empty while the machine is off the unit will not recognize it.

Question 29

There is a lot of water in the drip tray after making coffee. Should I be concerned?

Accepted Answer

The machine flushes water through the internal system between coffee and milk deliveries and this water will be emptied into the drip tray. This is perfectly normal.The appliance also has an automatic rinse function that dispenses water into the drip tray when the machine is switched on and off.

Question 30

Which descaler can I use on my coffee machine?

Accepted Answer

We recommend to use our De' Longhi descaling solution which is designed specifically for our machines.You can purchase descaler through our  website

Question 31

How can I clean the milk container and lid on my machine?

Accepted Answer

You can clean the milk container lid by washing it with detergent in hot water, or just in dishwasher. Make sure that the gaskets are clean. See video below: For best results we suggest a monthly cleaning with Milk Cleaner which you can purchase through our website

Question 32

How do I set the water hardness on my fully auto coffee machine?

Accepted Answer

By using the water hardness strip supplied with your machine, run under your faucet to find the water hardness level. Set the machine accordingly and refer to the instruction manual for your specific model. See videos here below: For units without display: For units with display: Please note: This is an important step in determining when your unit needs to be descaled.

Question 33

Can I adjust the grinder setting of my coffee?

Accepted Answer

Yes. Always be sure the grinder is working when adjusting the setting, one notch at the time.Setting 1 is for a finer grind while setting 7 is for a more coarse grind.

Question 34

The instruction manual talks about 13 grinding degrees, but the grinder has only 7 levels. Why?

Accepted Answer

The grinder has 7 settings with half intervals for a total of 13 different settings.

Question 35

How to use the coffee powder with my Fully auto?

Accepted Answer

Add one scoop of ground coffee through the funnel then select the pre-ground option to make the coffee. When you add the ground coffee the machine must be turned on, if you add the coffee powder while the machine is switched off it will spread through the machine and dirty it. This could damage the appliance. Only add one scoop of ground coffee per beverage.

Question 36

Sometimes the grinder is noisier. Why is this?

Accepted Answer

The cause could be to do with the grinding level choice, in some cases coffee beans may contain impurities such as small sticks or stones.Try to empty and clean the coffee bean container to remove any impurities and then see if the problem is solved, fill the container with the amount of beans necessary to dispense coffee.

Question 37

Are the grinder blades made of steel or ceramic on my fully automatic machine?

Accepted Answer

Our grinders are made of high quality steel in order to guarantee flexibility and durability. Furthermore, their conical shape aims to reduce and minimize the overheating which can occur during rotation.

Question 38

What is the function of Softener Water Filter?

Accepted Answer

De'Longhi Softener Water Filter has been designed to optimize the performance and the efficiency of your coffee machine, as it prevents the formation of calcium and extends your machine lifetime. . The used water is cleaner and the natural taste and aroma of your coffee are improved. You can purchase on our website

Question 39

My milk carafe is sputtering or not frothing properly. What can I do?

Accepted Answer

Please try the following: Check if the chosen carafe setting is correct for the type of drink you are making. Check all o-rings are present and clean on the connector. Your milk carafe lid may require cleaning, please try the following: wash all the components of the lid on the top rack of your dishwasher or soak the milk carafe cover, tube, and carafe in hot water and De'Longhi milk cleaner for up to 20 minutes. See video here below: add the milk cleaner solution inside the milk carafe with water. Place a cup underneath the nozzle, and press the 'clean' button on the carafe. Chose the milk function and wait until all of the solution has passed through the carafe. Rinse the carafe, add water, and repeat. See video here below: Please note the 'Clean' button or dial should be activated after every milk delivery session. See videos below:  If you have a "Clean" button model: If you have a "Clean" dial model: We would recommend the carafe cover is cleaned once a week. The De'Longhi milk cleaner should be used regularly. This will prolong the life of your milk delivery system. Our "coffee care kit" and "milk cleaner" can be found here on our website .

Question 40

I am not able to insert the drip tray in my fully automatic machine. What can i do?

Accepted Answer

We advise the following recommendations to rectify this problem: Take the grounds container (the container where used coffee is dispensed in to), and place it inside the machine. It needs to be the correct way round. Close the door. You will be unable to close it fully because the grounds container is not lifted by the drip tray. Using your finger, lift the container slightly. You will need to do this from underneath the door. As you lift the container, you will find you are now able to fully close the service door. You may need to adjust the height of the container slightly to get it into the right position. Once the door is closed, turn the machine on. You should hear the infuser mechanism resetting. Wait for this to stop. Turn the machine off by the power button at the front of the machine. Wait for the shutdown process to complete fully, and all lights to go out. The machine may do a rinse at this point. When you open the service door the infuser will now be in the correct position, and you can replace the drip tray. To avoid this happening again, please ensure the machine is correctly powered down using the button on the front of your machine before removal of the infuser or drip tray.   See tutorial video here below:

Question 41

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 42

Can I disable the auto-off functionality on my machine?

Accepted Answer

The auto-off function is a feature that has now been incorparated to comply with environmental protection regulations and is not able to be turned off.Depending on the model of your bean to cup coffee maker, it is possible to program the switch off when not used from 15 minutes to 3 hours. Please check your instruction manual for a guide on how to program your machine.

Question 43

What’s the difference between grinder setting and coffee taste selection setting?

Accepted Answer

The grinder can be changed from fine to coarse settings. This will adjust the size of the coffee grounds being extracted.When you select the coffee taste, the machine alters the quantity of coffee being used. By adjusting this, you can select variants between extra-mild and extra-strong.

Question 44

Having a fully automatic coffee maker, why I should heat up the coffee cups?

Accepted Answer

All Espresso coffee lovers, know that a good tip for a hot coffee is to warm the cups before dispensing the drink. This can be achieved by rinsing the cups with hot water, or by using the cup warming plate.

Question 45

How should appear the coffee pucks inside the coffee maker?

Accepted Answer

Achieving a good espresso means having a good combination of machine, blend, type of grinding and by making a correct use of them.The coffee pucks inside your coffee machine will appear just a little bit moist, thick and well compact.

Question 46

Why are the coffee pucks inside the grounds container not  compacted?

Accepted Answer

If the coffee pucks are: very wet, soft and not compact, or compact but with a thick granularity (they crumble easily if you press them slightly). The grinding of the coffee beans is not set correctly (too thick) thus the coffee will be light and watery. Adjust the coffee grind to obtain a thinner coffee grind. Please remember that is a very delicate operation which should be carried out ONLY while the coffee grinder is working REFER to the specific article to be found in &ldquo;Related Articles&rdquo;. If the coffee pucks are:- very thin and wetThe grinding process is too short and the coffee grind isn't enough to obtain a good coffee. In this case, please contact our Customer care .

Question 47

How can I increase the coffee temperature on my fully automatic espresso maker?

Accepted Answer

Here you can find some tips to obtain a good espresso: perform a rinse cycle, selecting the RINSING function and warm the cups by rinsing them with hot water (using the HOT WATER FUNCTION); The new De Longhi espresso glasses, for all the coffee lovers, are made with a  Double-wall construction, comfortable to hold. The double wall allows you to hold the glass without being burnt by the liquid inside, and as it is thermal it even keeps your beverage hot. Depending on the model you have, your fully automatic coffee machine has customized water temperature function.

Question 48

How do I make creamy, hot and dense Milk with my fully automatic espresso maker?

Accepted Answer

We would recomend you use fresh 2% milk served at refrigerator temperature 5&deg;C (42&deg;F degrees).

Question 49

Why does the coffee drip out slowly from my Fully Automatic coffee machine?

Accepted Answer

This might be caused by a poor cleaning of the spouts. Try to clean them delicately with the aid of a small toothpick. If the coffee still comes out too slowly after this operation, it probably means that the coffee powder is too fine: try to regulate the grinding process. De Longhi has created a range of original accessories for the care and maintenance of your coffee machine, choose the most suitable one for your needs. Visit our website

Question 50

Why doesn’t my Fully Automatic coffee machine dispense any coffee?

Accepted Answer

If you used coffee beans: probably the coffee grind is too thin and should be displayed on the coffee machine by means of a specific message or a combination of lights. Regulate the grinding process. If you used pre-grinded coffee: You probably inserted too much coffee, in this case you should take the infuser out and clean your coffee machine inside. Please remember to use only one scoop of pre-ground coffee at a time.

Question 51

How do I remove the infuser?

Accepted Answer

This may happen as a result of power interruption. The infuser can only be removed if the correct shut-down sequence has been followed when the machine is turned off. Always switch the machine off by the power button on the front of the machine and allow the process to terminate. If you are unable to remove the infuser do not force it. Turn the machine back on and wait for the full start up sequence to complete. Shut the machine down by the power button on the front of the machine. Wait for the shut-down sequence to complete. You should now be able to remove the infuser with ease.For further assistance please see our tutorial videos below. If your infuser can be accessed at the front of your machine:   If your infuser can be accessed from the side of your machine:

Question 52

I noticed that my last cups of coffee was colder. Why does this happen?

Accepted Answer

If you have been using your pump espresso machine for some time and you have never performed a descale, it is possible that lime scale may have formed inside your machine, impacting on the ideal temperature of your coffee.We highly recommend you descale your pump espresso machine in order to prevent the build-up of lime scale. De Longhi has developed a full range of natural descaler products, 'Ecodelcalk', designed especially for our coffee machines. Plus we have a specific water softener filter to reduce lime scale deposits inside the coffee machine.

Question 53

Why is there some water on the surface on which my coffee machine is placed?

Accepted Answer

Here some of the action you can do to solve this issue:- The drip-tray is full, therefore some water might be spill. - The drip tray is empty but the water tank might be broken.

Question 54

Does bottled water avoid limescale?

Accepted Answer

No, even if calcium and magnesium are present in a very low percentage, limestone will buildup in any case.If you wish to use bottled mineral water, read into the label values, especially to the fixed residue and calcium. Descale your machine regularly, in order to mantain your coffee maker for longer

Question 55

Sometimes  my coffee maker does not perform the rince cycle, why?

Accepted Answer

Some latest generation Fully automatic coffee machines recognize if they were switched off for a short time and then, once switched on, they don't perform the rinse cycle because they are still hot. The same when you switch off the machine without brewing any coffee.

Question 56

I cannot remove or insert the infuser

Accepted Answer

The infuser can be removed or inserted only when the unit is completely powered off. Power the unit on and off before removing or inserting the infuser. If you still have a problem please contact our Customer service team

Question 57

Can I use frozen beans in my grinder?

Accepted Answer

You should not use frozen beans in a grinder. When you freeze beans, thereis air in the package. This air will become condensation once the beans are thawed causing them to be wet. If you put wet beans into a grinder, you risk the chance of causing internal rust and ruing the unit as well as the taste of your coffee. Wet beans will also cause the ground coffee to clump together causing clogs in your machine which results in the beans not feeding into the unit properly.  Your unit will likely require frequent maintenance from this.

Question 58

What is the best way to store my coffee beans?

Accepted Answer

You should always store your beans in either the bag they come in as long as it has the safety valve and be sure to squeeze out all the air, OR, you can store them in an airtight container and store them in a cool dry place.

Question 59

How can I change the water filter on my Perfecta fully automatic espresso maker?

Accepted Answer

The ESAM5400 and ESAM5500 fully automatic espresso makers have an alarm that advice when is time to change the filter. However these two models does not come with water filter nor have the capability to accept the water filter. In order to clear the "change filter" alarm please go into the Menu serttings and disable the water filter function. ESAM5400 1) Press P button to enter the menu 2) Turn the selction knob until the lights come on 3) Press the  button: the lights stops flashing to indicate theat the filter is not present. The ESC light come on and the OK light flashes; 4) Press the ESC button twice to exit the menu   If you unplug the unit the change will be erase and the "change filter" alarm will eventually come up again

Question 60

What is the Over Ice function on my Dinamica?

Accepted Answer

Over Ice is a proprietary recipe, developed in collaboration with baristas, to ensure a full-bodied, smooth ice coffee. This recipe brews at a slightly lower temperature, for optimal coffee extraction with an higher dosage of coffee grounds to offset any dilution that occurs from the ice. Fill your cup with ice, brew the espresso using the Over Ice button and finish it with adding more ice.

Question 61

Can I use alternatives to cows milk with Latte Crema system?

Accepted Answer

The LatteCrema Technology performs best with cows milk but the following plant based drinks can also be used: soy, oat and almond. Results will differ according to the percentage of proteins in each drink. No other type of milk or product of plant origin should be used. NOTE: The cleaning methods provided by the manufacturer and described in the instructions do not guarantee the complete removal of allergens. In the case of confirmed or suspected allergies, do not use milk and products of plant based origin in the same machine.

Question 62

How do I set the clock on my ESAM5600?

Accepted Answer

To answer your question, please refer to the video that we have conveniently linked for you.

Question 63

How do I make a milk beverage with my Perfecta ESAM5600?

Accepted Answer

To answer your question, please refer to the video that we have conveniently linked for you.

Question 64

How do I program the "My Coffee" quantity setting for my Perfecta ESAM5600?

Accepted Answer

To answer your question, please refer to the video that we have conveniently linked for you.

Milk pitcher