Question 1

What should I do if there is a shipping error or if I receive damaged merchandise?

Accepted Answer

In the event that we processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact us and we will issue you a return shipping label.

Question 2

Can I ship to an address other than my own?

Accepted Answer

Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out the billing address of your credit card.

Question 3

Why is my tracking not updating?

Accepted Answer

If the tracking of your order does not update, it is possible that: Additional technical time is needed to update the tracking status on the website; The package is waiting to be picked up by the courier. We will make sure the shipment is successful as soon as possible.We recommend tracking the shipment after 48 hours before contacting customer support.

Question 4

I placed an order and I have not received the confirmation email. What can I do?

Accepted Answer

Please try to check if the confirmation email has hit the spam folder. If it is not there and you are a registered user (full account) please Log In in your private account on the website, including the order section because the most relevant information is summed up there. If you are not registered (guest user) please get in contact with our Support agents.

Question 5

How long does it take for my order to be prepared and handed over to the courier for shipment?

Accepted Answer

We work quickly to ensure your package is compliant and ready for shipment! Order Preparation Time: It typically takes 1 to 2 business days to prepare your order. Courier Handover and Tracking: Once prepared, the package is immediately handed over to the courier. You will receive a tracking link via email as soon as the package is with the courier. Total Delivery Time: In most cases, you can expect the entire delivery process to be completed within 1 to 3 business days of placing your order, barring any exceptions or unforeseen delays.

Shipping