Question 1

Which descaler should I use?

Accepted Answer

We only recommend DeLonghi descaler for our coffee machines. You can purchase on our website

Question 2

Why is my moka brewing so slow?

Accepted Answer

Could be one of the follow: the ground coffee is too tightly pressed. The coffee funnel may not have been cleaned properly. Please check the area for any residue.

Question 3

Can the Alicia Moka reheat my coffee?

Accepted Answer

The Alicia Moka cannot reheat cold coffee. However fresh coffee can be kept warm for about 30 minutes if it is kept on the base. The keep warm timer will stop automatically. If it is not needed this feature can be turned off by pressing the ON / OFF switch.

Question 4

How much water should I add to the descale solution?

Accepted Answer

Generally speaking you fill the tank to the fill line once the descaler solution has been added, but please check your machine instructions.

Question 5

I require more information about the De’Longhi coffee glasses?

Accepted Answer

The De'Longhi double wall thermo glasses are designed to keep drinks hot or cold.  They are made from borosilicate glass and are dishwasher safe. They are available in sets of two in the following sizes: 2 Espresso Glasses (60ml / 3oz capacity) &ndash;height 6cm/2.5in     2 Cappuccino Glasses (190ml/6.8oz capacity) &ndash; height 10cm /4in   2 Latte Glasses (220ml/7.8oz capacity) &ndash; height 12cm/4.75in

Question 6

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 7

Where can i buy coffee capsule for my Nespresso unit?

Accepted Answer

Please contact Nespresso For US residents Original Line 1-800-562-1465 VertuoLine 1-877-964-6299 For CANADA residents Original Line 1-855-325-5781 VertuoLine 1-855-350-5812 or visit their website

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