Question 1

Which descaler should I use?

Accepted Answer

We only recommend DeLonghi descaler for our coffee machines. You can purchase on our website

Question 2

How can I restore my Nespresso to factory settings?

Accepted Answer

Due to the huge range of Nespresso coffee makers, to know exactly how to restore your machine to factory settings, it is necessary to check the dedicated section on your instruction manual or to directly verify the procedure on visiting the Nespresso website , indicating your specific model.

Question 3

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 4

Where can i get spare parts for my Nespresso unit?

Accepted Answer

Please contact Nespresso For US residents Original Line 1-800-562-1465 VertuoLine 1-877-964-6299 For CANADA residents Original Line 1-855-325-5781 VertuoLine 1-855-350-5812 or visit their website

Question 5

Where can I find help with my Nespresso coffee maker?

Accepted Answer

For questions related to a Nespresso coffee makers you may contact Nespresso directly at Original Nespresso products, call 1-800-562-1465. Vertuo products, call 1-877-964-6299.

Question 6

Where can I register my Nespresso product?

Accepted Answer

To register a Nespresso unit you will need to do it on Nespresso website here