Customer Service

Contact Us

De’Longhi is committed to providing you with outstanding service and support. Please do not hesitate to contact us with questions or comments regarding our products.

Phone

To speak directly with a Customer Service representative, please call the number below during business hours (9:00 am - 8:00 pm ET, Monday through Friday).

Fully Automatic Espresso Machines: 1-866-Latte-Best (1-866-528-8323)

All other products: 1-800-322-3848

Mail

De’Longhi America, Inc.
2 Park Way & Route 17 South
Suite 3A
Upper Saddle River, NJ 07458
Attn: Customer Service

Online Form

Please use our  online inquiry  form to send us a brief description of the question or issue you're experiencing.  Our Customer Service representatives strive to respond to all inquiries within 48 hours of receipt. 

Consumers in Canada

1-888-335-6644

Consumers in Mexico

Outside Mexico Call: +52 55 5336 5799

Mexican Residents Call: 1-800-711-8805

Partner Brands

Braun Household

Call 1-888-977-3578 or email support.braun.us@delonghigroup.com

Eurochef

1-866-844-6566

Nespresso

Original Line: 1-800-562-1465

Vertuo Line: 1-877-964-6299

Search Frequently Asked Questions

Frequently Asked Questions (or FAQ's) will help you to find additional information on your product

  • Why do the ‘123’ lights never show on my DBM450?

  • The kneader gets stuck in the bread. What can I do?

  • The kneader is loose on the spindle. Is this normal?