Your Customer Success Team is here to help you by Phone, Monday–Tuesday: 8:15 AM – 8:00 PM EST and Wednesday - Friday: 9:00 AM - 6:00 PM ET. Live Chat will be available Monday-Friday: 9:00 AM - 6:00 PM ET. Traditionally, Mondays are our busiest day, so you may find it quicker to contact us on another day of the week.
Contact a Live Expert
Before contacting support, have the following information ready to speed up your solution.
- Product name
- Model number
- Proof of purchase receipt (date and place of purchase)
- Product serial number
- Be ready for a one-way video call to show us your machine
Contact Methods:
- Chat Live: Click the chat icon at the bottom right of the page. Please note we can only assist US customers.
- Email: You can submit a query through our email contact form below.
- Phone: Contact our Customer Care Team at 1-800-322-3848
Product Information & Policies
Partner Brand Support
BRAUN HOUSEHOLD
BRAUN Personal Care (Oral-B & Shavers)
EUROCHEF
NESPRESSO
Corporate Headquarters:
De'Longhi America, Inc.
2 Park Way & Route 17 South, Suite 3A
Upper Saddle River, NJ 07458
