De’Longhi is committed to providing you with outstanding service and support. Please do not hesitate to contact us with questions or comments regarding our products.
Please use our online inquiry form to send us a brief description of the question or issue you're experiencing. Our Customer Service representatives strive to respond to all inquiries within 48 hours of receipt.
To speak directly with a Customer Service representative, please call the number below during business hours (9:00 am - 8:00 pm ET, Monday through Friday).
Fully Automatic Espresso Machines: 1-866-Latte-Best (1-866-528-8323)
All other products: 1-800-322-3848
De’Longhi America, Inc.
2 Park Way & Route 17 South
Upper Saddle River, NJ 07458
Attn: Customer Service
Parts & Accessories
To place an order for a part or accessory visit delonghi.encompass.com. If you would like to place the order with a Customer Service representative, please call 1-800-865-6330 during business hours (9:00 am - 8:00 pm ET, Monday through Friday).
De'Longhi products contain warranty information either in the product manual or on a separate insert in your packaging. Click here for our warranty information by category.
Recalls & Corrective Actions
Please follow this link to see a list of the corrective actions and recalls
Consumers in Canada
Consumers in Mexico
Outside Mexico Call: +52 55 5336 5799
Mexican Residents Call: 1-800-711-8805
Call 1-888-977-3578 or email firstname.lastname@example.org
Original Line: 1-800-562-1465
Vertuo Line: 1-877-964-6299