De’Longhi is committed to providing you with outstanding service and support. Please do not hesitate to contact us with questions or comments regarding our products.
Our Customer Service team is currently available Monday - Friday from 10:00 am - 6:00 pm ET.
Note: Due to the current crisis, you may experience longer than normal hold times. We apologize for any inconvenience and appreciate your patience during this time.
Please use our online inquiry form if you have a question or are experiencing an issue (creating more than one inquiry will not get a faster response).
1-866-528-8323 for Automatic Espresso Machine
1-800-322-3848 for all other products
De'Longhi America, Inc.
2 Park Way & Route 17 South, Suite 3A
Upper Saddle River, NJ 07458, USA
Attn: Customer Service
Please note we can only deal with US customers - if you have an inquiry for another country, please check our global site and then visit Customer Services, for local contact details.
Parts & Accessories
To place an order for a part or accessory visit delonghi.encompass.com. If you would like to place the order with a Customer Service representative, please call 1-800-865-6330 during business hours (9:00 am - 8:00 pm ET, Monday through Friday).
De'Longhi products contain warranty information either in the product manual or on a separate insert in your packaging. Click here for our warranty information by category.
Recalls & Corrective Actions
Please follow this link to see a list of the corrective actions and recalls.
CONSUMERS IN CANADA
CONSUMERS IN MEXICO
1-800-562-1465 for Mexican Residents
+52 55 5336 5799 for Outside Mexico
Call 1-888-977-3578 or email firstname.lastname@example.org
1-800-562-1465 for Original line
1-877-964-6299 for Vertuo line