Need Help Troubleshooting Your Product?
Before contacting support, have the following information ready to speed up your solution.
Product name
Model number
Proof of purchase receipts (date and place of purchase)Product Serial number
Be ready for a one-way video call to show us your machine
Self Service Options
Product Guides & Manuals:
https://www.delonghi.com/en-us/manuals
Product Assistant Self -Service FAQs:
https://www.delonghi.com/en-us/faqs
Contact Delonghi
Canada: French speaking agents available
EMAIL: https://www.delonghi.com/en-ca/contact-us
CHAT LIVE (click to chat bottom right of page)
Mexico: Spanish speaking agents available
1-800-DLONGHI (1-800-356-6444)
To ORDER Parts & Accessories
To place an order for a part or accessory visit https://www.delonghispareparts.com/
Warranty Information by Category
De'Longhi products contain warranty information either in the product manual or on a separate insert in your packaging.
Click here for our warranty information by category.
Other Countries
Inquiries for another country, please check our global site and then visit Customer Services, for local contact details.
Partner Brands
BRAUN Oral-B Electric Toothbrush inquiries:
Call 1-800-566-7252
BRAUN Electric Shaver inquiries:
Call 1-800-272-8611
EUROCHEF:
Email: service@eurochefusa.com or visit the EUROCHEF USA Contact Us Page
NEPRESSO:
1-800-562-1465 for the Original line
1-877-964-6299 for Vertuo line
Recalls & Corrective Actions
Please follow this link to see a list of the corrective actions and recalls.
US MAILING ADDRESS
De'Longhi America, Inc.
2 Park Way & Route 17 South, Suite 3A
Upper Saddle River, NJ 07458, USA
Attn: Customer Service
Delivery
Free Shipping on orders over $40
Extended Warranty
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